ADE LABI
Fredericton,Canada
Summary
Accounts Payable clerk with extensive experience in Bookkeeping, financial management, reconciliations, audit coordination and customer service.
Overview
4
4
years of professional experience
Work History
Client service Advisor
American Express
05.2024 - Current
- Increased growth performance for the organization by offering various products and services to existing American Express Platinum card customers and attracting new ones
- Accurately documented customer interactions and transactions in the company's CRM system
- Efficiently managed and resolved customer complaints and escalated cases, ensuring customer satisfaction
Customer Service Representative
Sutherland Global Services
NB, Canada
08.2023 - 04.2024
- Handled inbound customer calls and emails regarding product inquiries, subscription status, and service options
- Handle customer complaints and escalate complex issues to higher-level technical teams when necessary
- Provide clear, step-by-step troubleshooting instructions and guidance to resolve technical issues
Accounts Payable clerk
Honeywell Flour Mills Plc
Lagos
09.2020 - 09.2022
- Company Overview: Manufacturing Firm
- Monthly reconciliations of Balance sheets, ledger accounts and bank statement balances
- Preparation and posting of monthly journal entries into appropriate ledgers
- Assisted in the preparation and monitoring of annual budgets, ensuring accurate forecasting and resource allocation
- Coordinated with internal and external auditors during financial audits, providing necessary documentation and explanations regarding various transactions
- Prepared and analyzed financial statements and reports for stakeholders to make decision
- Monitored and tracked organizational expenses, ensuring adherence to budgetary constraints
- Maintained accurate records and documentation for all financial transactions
Education
Master of Accounting and Finance -
University of Hull
England12.2023
Bachelor of Science - Finance
University of Lagos
Nigeria12.2019
Skills
- Budgeting
- Bookkeeping
- Data entry
- Accounts payable
- Financial management
- Microsoft Office
- Sage
- Quick books
- Microsoft Dynamics
- Customer service
- Accountability
- Collaboration
Languages
English, Written and spoken competence
Timeline
Client service Advisor
American Express
05.2024 - Current
Customer Service Representative
Sutherland Global Services
08.2023 - 04.2024
Accounts Payable clerk
Honeywell Flour Mills Plc
09.2020 - 09.2022
Master of Accounting and Finance -
University of Hull
Bachelor of Science - Finance
University of Lagos