Phonarlen Burrell
Brampton,ON
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and promoting customer loyalty. Consistently proven to show attention to individual needs and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Client Service Advisor
Desjardins Financial Security
11.2023 - Current
- Developed strong relationships with clients and colleagues, fostering a collaborative work environment focused on achieving business goals.
- Collaborated with cross-functional teams to resolve client issues efficiently while maintaining a high level of professionalism at all times.
- Contributed to the development of new strategies for enhancing customer experience, driving improvements across the organization.
- Reduced client complaints by proactively addressing concerns and implementing effective solutions.
- Guided clients through account setup processes, ensuring a smooth transition to the company''s services and offerings.
- Handled sensitive client information with discretion, maintaining strict confidentiality standards in accordance with company policies.
- Conducted regular follow-up with clients to ensure ongoing satisfaction with products and services, addressing any concerns or needs in a timely manner.
- Stayed up-to-date with industry developments and trends in order to provide knowledgeable advice for clients seeking assistance.
Assistant Manager
Poutine Dare To Be Fresh
04.2018 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Drink Artist/Barista Trainer
Starbucks Coffee Canada
06.2019 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted additional items with beverages, increasing store sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
Forklift Operator
PepsiCo Canada
03.2022 - 08.2023
- Forklift certified
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Capable of problem-solving under pressure
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Tasked with putting special orders together for customers
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Team Lead (Bins Department)
Wayfair
09.2021 - 03.2022
- Forklift certified
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Construction Worker
MTM Woodworking/Leaf Filter Canada
04.2021 - 10.2021
- Responsible for installation of gutters, downpipes, soffit, fascia, j-trim, and leaf filter
- Able to climb ladders up to 3 stories
- Ability to lift objects to 250lbs
- Work through any conditions
- Travel long distances
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Conducted daily site inspections to identify potential safety hazards.
- Proven ability to learn quickly and adapt to new situations.
Education
Diploma - Radio Broadcasting
Humber College Institute of Technology & Advanced Learning
Etobicoke, ONHigh School Diploma -
St. Augustine Secondary School
Brampton, ON06.2019
Skills
- Verbal and Written Communication
- Social Perceptiveness
- Adaptable
- Critical Thinker
- Active Listener
- Excellent in team environment & independent
- Construction
- Barista Experience
- Store Management Experience
- Food Preparation
- Shipping & Receiving
- Time Management
- Customer Service
Timeline
Client Service Advisor
Desjardins Financial Security
11.2023 - Current
Forklift Operator
PepsiCo Canada
03.2022 - 08.2023
Team Lead (Bins Department)
Wayfair
09.2021 - 03.2022
Construction Worker
MTM Woodworking/Leaf Filter Canada
04.2021 - 10.2021
Drink Artist/Barista Trainer
Starbucks Coffee Canada
06.2019 - Current
Assistant Manager
Poutine Dare To Be Fresh
04.2018 - 04.2019
Diploma - Radio Broadcasting
Humber College Institute of Technology & Advanced Learning
High School Diploma -
St. Augustine Secondary School
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