ADARSH HARAPANHALLI
Toronto,ON
Summary
Mechanical Design Engineer interested in pursuing engaging position to implement skills and expertise honed through years of engineering background. Accomplished professional with powerful problem-solving, analytical and communication skills and proven capability to multi-task within fiercely competitive and fast-paced environments, ensuring timely completion of projects without compromising quality. Motivated leader possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules.
Overview
5
5
years of professional experience
Work History
Support Lead - Retail Department
Shopify
Toronto, ON
07.2023 - 01.2025
- Served as a point of contact team lead to monitor team performances, managing escalated issues, strategise and advise new projects.
- Troubleshoot and fix all ongoing bugs and issues within the Shopify POS App and work with the development team on coming up with updates based on client feedback and surveys.
- Assisting with day-to-day aspects of the Hardware Stores, including order management, checkout issues and all forms of reports.
- Engage in detailed conversations with new and potential retail merchants and nurture ongoing conversations as they expand their businesses along with the collaboration with the sales team which follows by onboarding meetings. Major clients that our team worked with are in the fashion and clothing line.
- Working on improving skills of the current team by assessing their KPIs and providing them strategies to improve their work output to produce better results for the overall retail team.
- Worked with clients from the deprecated Quickbooks Desktop POS clients from Intuit to ensure smooth transition and migration over to the Shopify platform.
- Major Clients: Supreme, Gymshark, Kylie Cosmetics, Fitbit, etc.
Specialist - Themes and Legal
Shopify
Toronto, ON
01.2022 - 07.2023
- Served as first point of contact for incoming requirement and customization requests for Shopify's big earning clients such as Gymshark, Vessi Shoes, Kylie Cosmetics, etc.
- Handled issues by providing guidance with escalated tickets for advanced support with respect to themes, legal documents, custom reports and analytics.
- Worked with internal teams to deliver accurate information for clients based on their technical requirements and specifications.
- Collaborated with various growth departments to establish goals and objectives for system improvements and upgrades and then come up with success strategies for clients.
Business Development Consultant
Vigilant Consulting Services Inc.
Etobicoke, ON
01.2020 - 07.2021
- Identifying and documenting requirements for Development objects in Oracle fusion, based on discussions with the clients.
- Prepare Technical specifications and provide pseudo code to ensure the system functionalities can meet the client's requirements.
- Develop reports, interfaces, payment templates and other development objects in Oracle fusion with the usage of Oracle SQL, Oracle Cloud Fast Formulas and Microsoft Office BI Publisher. This role was applied across different modules such as ERP (AP, AR, GL) , HCM and SCM.
- Perform unit testing and integration testing of the system, troubleshooting and resolving issues that may arise.
- Development of two new automation based projects. The first project involved the creation of a software with automates the quarterly upgrade testing with a large library of testcases and test scenarios in the above mentioned modules. The second project I worked on was an RPA project involved in the setup and onboarding of current and new clients using the BluePrism tool.
- Worked as the development lead for all the reporting and strategical requirements for major clients like SaskWater, Lifelabs, Leons, Longos, Maple Leafs Sports Entertainment (MLSE), etc.
Education
Master of Science - Mechanical And Materials Engineering
University Of Western Ontario
London, ON10.2019
Bachelor of Science - Mechanical Engineering
Osmania University
Hyderabad, India06.2018
Skills
- Project management
- Collaborative Team Player
- Organizational Skills
- Error Detection
- Multitasking and Prioritization
- Technical Troubleshooting
- Communication skills
- Product Design
- Oracle Cloud Data Conversion
- Oracle Cloud Fast Formulas
- MS Office
- Oracle Cloud SQL
- Problem-solving
- Microsoft Office BI Publisher
- Looker Studio
- Tableau
Timeline
Support Lead - Retail Department
Shopify
07.2023 - 01.2025
Specialist - Themes and Legal
Shopify
01.2022 - 07.2023
Business Development Consultant
Vigilant Consulting Services Inc.
01.2020 - 07.2021
Master of Science - Mechanical And Materials Engineering
University Of Western Ontario
Bachelor of Science - Mechanical Engineering
Osmania University
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