Adam Marroquin
Toronto
Summary
Motivated and detail-oriented individual seeking an Administrative position to utilize organizational and communication skills, along with a strong foundation in customer service and office management, to support and enhance team productivity.
Overview
2
2
years of professional experience
Work History
Freelance Online Sales Manager
Independent E-Commerce Project
07.2022 - 01.2023
- Managed an online shop selling virtual currency, successfully processing and fulfilling hundreds of customer orders
- Communicated with a diverse, global customer base, including non-English speakers, using creative problem-solving to address language barriers
- Maintained secure transactions and implemented quality control measures to protect customer trust
- Leveraged organizational skills to track orders, resolve disputes, and ensure timely delivery
Community & Staff Coordinator
Heroes Battlegrounds (ROBLOX)
03.2023 - 01.2024
- Managed and organized player support tickets, specifically focusing on ban appeals, ensuring timely and fair resolution
- Compiled and formatted bug reports from the community to improve developer workflow and patch efficiency
- Collaborated with developers, contributors, and contractors to ensure tasks were completed on schedule
- Provided oversight to staff team, monitoring performance and assisting in role accountability
- Strengthened internal communication between team members and contributors, supporting smooth project operations
Education
Advanced Diploma - Business Administration
George Brown College
Toronto, Ontario04-2026
Skills
- Office Administration: Scheduling, document preparation, and database management
- Software Proficiency: Microsoft Office Suite, Microsoft Project (intermediate), Google Workspace, and data entry tools
- Communication: Customer service, written correspondence, and cross-cultural communication
- Organizational: Multitasking, time management, and attention to detail
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Community & Staff Coordinator
Heroes Battlegrounds (ROBLOX)
03.2023 - 01.2024
Freelance Online Sales Manager
Independent E-Commerce Project
07.2022 - 01.2023
Advanced Diploma - Business Administration
George Brown College
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