Adam Kieffer
Calgary
Summary
A seasoned leader at Reliance Home Comfort, I excelled in enhancing operational efficiency and sales, achieving a notable 36% boost in P&L revenue. My expertise in strategic planning and exceptional interpersonal skills led to significant improvements in team performance and customer satisfaction. Managed key projects and fostered collaboration, driving organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Reliance Home Comfort
01.2022 - Current
- Facilitated lead generation within the operations team, resulting in 35% of Alberta's total sales.
- Partnered with sales management team on meeting KPIs successfully.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Oversaw financial performance and led monthly strategic meetings with company executives.
- Enhanced P&L revenue by 36% with sustainable profit margins.
- Led a team of 7 direct reports responsible for more than 100 field technicians.
Operations Manager
Reliance Home Comfort
01.2021 - 01.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Service Manager
Reliance Home Comfort
11.2018 - 01.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
HVAC Installer
Reliance Home Comfort
09.2014 - 11.2018
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
Education
Gas B License - HVAC/Refrigeration
Durham College
Oshawa, None06.2014
Skills
- Operational efficiency
- Sales
- Excellent interpersonal skills
- Staffing oversight
- Warehouse management
- Outstanding communication skills
- Forecasting
- Asset management
- Key performance indicators
- Strategic planning
- Sales support
Languages
English
Certification
Gas Fitter B
Refrigeration - 313D
Oil Gas Burner Tech - 2
Timeline
Regional Operations Manager
Reliance Home Comfort
01.2022 - Current
Operations Manager
Reliance Home Comfort
01.2021 - 01.2022
Service Manager
Reliance Home Comfort
11.2018 - 01.2021
HVAC Installer
Reliance Home Comfort
09.2014 - 11.2018
Gas Fitter B
Refrigeration - 313D
Oil Gas Burner Tech - 2
Gas B License - HVAC/Refrigeration
Durham College
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