ERIC DUNN
Temecula
Summary
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Overview
18
18
years of professional experience
Work History
Regional Operations Manager
Daikin Comfort Technologies
10.2023 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
Regional Parts Manager
Daikin Comfort Technologies
03.2021 - 10.2023
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
Branch Manager
Daikin Comfort Technologies
08.2018 - 03.2021
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Assistant Store Manager
The Home Depot
11.2010 - 02.2018
- Manage 155 employees
- Provide world class customer service
- Manage Gross Margin %, IMU%, Turns, GMROI, Sales Plan, Shrink, Inventory levels and Markdowns
- Continuously create shareholder value by posting positive growth year over year
Digital Marketing Specialist
The North County Times
11.2007 - 05.2011
- Maintain a portfolio of high profile clients
- Generate new revenue
- Manage online advertising campaigns via YAHOO.com and Nctimes.com
- Create sales presentations
- Educate clients on new products
- Handle billing and stat reports for advertisers campaigns.
Deputy Sheriff
San Diego County Sheriffs Department
10.2006 - 10.2007
- Vista Detention Facility
- Monitor high level, low level and special need inmates to ensure order, discipline and safety are maintained
- Respond to the scene of a disturbance or emergency
- Visually inspect housing areas of inmates
- Listen and watch for unusual sounds or sights that may indicate illegal activity
- Maintain security and conduct periodic rounds to check on status of inmates
- Deputy Sheriff-Fallbrook & Vista Patrol
- Patrols assigned areas to detect illegal actions or activities
- Acts to preserve the security, tranquility and safety of businesses, homes, and the County in general
- Serve warrants, advise accused of rights
- Responds to dispatched calls or complaints to investigate reported incidents of criminal activity, accidents, and emergency calls
- May place suspects in custody as required by law
- Prepares a variety of reports, records, affidavits, and logs as required to maintain department activity
- Testifies in court
- Investigates incidents observed or reported in order to obtain pertinent facts, statements of involved parties and witnesses, gathers and preserves facts, evidence, and secures and processes crime scenes.
Education
POST Certificate: Administration of Justice -
Palomar College
San Marcos, Ca01.2005
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Team Leadership
- Verbal and Written Communication
- Decision Making
- Scheduling and Coordinating
- Problem Resolution
- Goal Setting
- Team Building
- Managing Operations and Efficiency
- Operational efficiency
- Staffing oversight
- Key performance indicators
- Forecasting
- Asset management
- Staff supervision
- Inventory monitoring
- Sales support
Timeline
Regional Operations Manager
Daikin Comfort Technologies
10.2023 - Current
Regional Parts Manager
Daikin Comfort Technologies
03.2021 - 10.2023
Branch Manager
Daikin Comfort Technologies
08.2018 - 03.2021
Assistant Store Manager
The Home Depot
11.2010 - 02.2018
Digital Marketing Specialist
The North County Times
11.2007 - 05.2011
Deputy Sheriff
San Diego County Sheriffs Department
10.2006 - 10.2007
POST Certificate: Administration of Justice -
Palomar College
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