Adam Griswold
Bakersfield
Summary
Dynamic Branch Manager at Daikin Comfort with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in operations management and coaching, I excel in building strong client relationships and optimizing team performance. Committed to excellence, I consistently exceed performance targets while maintaining a keen attention to detail.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
10
10
years of professional experience
Work History
Branch Manager
Daikin Comfort
07.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Customer Sales Representative
Daikin
10.2018 - 07.2023
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
Heavy Wheel Mechanic
National Guard
07.2018 - 01.2021
- Upheld a strong commitment to environmental stewardship by recycling used oil, coolant, tires, and other waste materials responsibly.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for heavy wheel mechanics.
- Contributed towards a positive workplace culture by exhibiting strong teamwork skills and offering assistance whenever needed.
- Maintained a clean work environment by adhering to all housekeeping guidelines and disposing of hazardous waste materials properly.
Armorer
US Army
04.2015 - 07.2018
- Managed and maintained secure storage facilities, safeguarding weapons and sensitive equipment from unauthorized access or damage.
- Assisted in the training of new armorers, sharing expertise and best practices to ensure consistent performance across the team.
- Increased overall armory safety by conducting regular inspections and promptly addressing any identified issues.
- Developed strong working relationships with suppliers, securing high-quality replacement parts at competitive prices for ongoing maintenance needs.
Education
Bachelor Of Business Administration And Management - Business
Grand Canyon University
Phoenix, AZHighschool Deploma -
Centennial Highschool
Bakersfield, CA06.2012
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
- Excellent work ethic
Timeline
Branch Manager
Daikin Comfort
07.2023 - Current
Customer Sales Representative
Daikin
10.2018 - 07.2023
Heavy Wheel Mechanic
National Guard
07.2018 - 01.2021
Armorer
US Army
04.2015 - 07.2018
Bachelor Of Business Administration And Management - Business
Grand Canyon University
Highschool Deploma -
Centennial Highschool
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