Adam Gomez
Pomona
Summary
Recent Global Health graduate from the Keck School of Medicine at the University of Southern California (USC), with a strong academic foundation in global health systems, policies, and the challenges facing diverse populations. Bringing hands-on experience in healthcare administration, customer service, and insurance coordination—including insurance verification, prior authorizations, and the use of medical terminology and Microsoft Office. Recognized for strong problem-solving skills, attention to detail, and delivering supportive, patient-centered service. Eager to apply my academic training and practical experience to advance health equity, sustainable development, and global public health initiatives in a professional setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Byram Healthcare
Anaheim
06.2025 - Current
- Executed thorough insurance verification for patient orders, ensuring accurate coverage details, policy limits, and eligibility documentation prior to processing.
- Manage order intake from start to finish, including reviewing documentation, confirming patient information, and coordinating with internal departments to ensure timely fulfillment.
- Resolved billing concerns and insurance-related inquiries, providing detailed information to patients concerning deductibles, copays, authorizations, and account balances.
- Processed authorizations for medical supplies, communicating with providers and insurance carriers to secure approvals and prevent delays in patient care.
- Utilized ERP daily to update patient accounts, track order progress, and maintain accurate records; consistently met productivity and accuracy benchmarks.
- Applied medical terminology and healthcare knowledge with patients, clinicians, and insurance representatives to ensure clarity and compliance.
- Built proficiency in Microsoft Excel, including organizing patient data, tracking order trends, and creating spreadsheets for workflow tracking and quality assurance.
- Collaborated with team members to identify order issues, resolve discrepancies, and streamline processes, contributing to improved patient satisfaction and operational efficiency.
Research Apprenticeship
Keck School Of Medicine Of USC
Los Angeles
08.2024 - 12.2025
- Assist in conducting research on family planning methods, focusing on male contraception and its efficacy, safety, and public health implications.
- Collaborate with interdisciplinary teams to review and analyze existing literature on male contraception options, including hormonal, non-hormonal, and surgical methods.
- Collect, manage, and analyze quantitative and qualitative data from studies on male contraception and family planning.
- Prepare research reports, presentations, and summaries for academic journals, or conferences.
- Engage in data visualization and statistical analysis to interpret findings and present them to senior researchers.
- Assist in recruiting and maintaining participant involvement in clinical studies, ensuring ethical guidelines and confidentiality are upheld.
Front Desk/Data Analyst
CrossFit Whittier
Whittier
12.2024 - 09.2025
- Manage member accounts, ensuring accurate registration, membership status updates, billing, and payment processing.
- Provided exceptional customer service at the front desk, answering inquiries, assisting with membership sign-ups, and resolving account-related issues.
- Tracked and maintained inventory of gym equipment, supplies, and merchandise. Including monitoring stock levels, ordering new items, and ensuring the availability of necessary materials for classes.
- Prepared monthly inventory reports, identifying usage trends, and forecasting future supply needs to optimize purchasing decisions and minimize waste.
- Analyzed member data to track class attendance, membership renewals, and trends in membership activity, providing actionable insights for marketing and retention strategies.
- Assisted in account reconciliation, ensuring that all membership dues and payments were accurately recorded and up to date.
Customer Service Lead
Titan Graphix
Irwindale
05.2019 - 10.2023
- Acted as the primary point of contact for customer inquiries, handling complex issues, and ensuring timely resolutions of customer complaints and concerns.
- Managed customer accounts, including order tracking, order processing, and ensuring accurate product delivery and fulfillment.
- Collaborated with sales and production teams to ensure customer orders were completed on time and to specification, maintaining clear communication throughout the process.
- Processed customer orders and returns, ensuring accurate documentation, and following up on any discrepancies to ensure customer satisfaction.
- Handled customer inquiries via phone, email, and in person, providing product information, troubleshooting, and guiding customers through design and customization options.
- maintained customer feedvack records to identify recurring issues or opportunities for service improvement, reporting finding to management.
Education
Bachelor of Science - Global Health
University of Southern California
Los Angeles, CA05-2025
Skills
- Data analysis and research methodology
- Customer service and support
- Project management and organization
- Microsoft Excel proficiency
- Medical terminology expertise
- Effective communication skills
- Critical thinking and attention to detail
Certification
Pediatric Early Intervention Advocate — Completed training in early childhood intervention, cultural competency, DEI principles, and equity centered communication
References
References available upon request.
Timeline
Customer Service Representative
Byram Healthcare
06.2025 - Current
Front Desk/Data Analyst
CrossFit Whittier
12.2024 - 09.2025
Research Apprenticeship
Keck School Of Medicine Of USC
08.2024 - 12.2025
Customer Service Lead
Titan Graphix
05.2019 - 10.2023
Bachelor of Science - Global Health
University of Southern California