Adam Davidson
Burlington,ON
Summary
Experienced professional with a strong skill set in client engagement, relationship building, and application management. Proven track record of consistently enhancing client satisfaction and exceeding target goals. Seeking new challenges and growth in a fast-paced professional environment.
Overview
2026
2026
years of professional experience
Work History
Admissions Counselor
Redeemer University
Ancaster, ON
09.2023 - Current
- Saw year over year growth from my regions surpassing yearly goals
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
- Contributed to a positive campus culture by assisting with orientation events for new students..
- Increased student satisfaction with admission process by implementing more responsive and empathetic communication approach.
- Conducted informational sessions to educate potential applicants about programs and campus life.
Project Coordinator
Evertz Microsystems
Burlington, ON
12.2022 - 08.2023
- Created daily reports of projects being worked on using Excel and smartsheet
- Using Jira, coordinate development of new products with electrical and mechanical engineers
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated communication between cross-functional teams to enhance collaboration and information flow.
- Skilled at working independently and collaboratively in a team environment.
Project coordinator
First General Hamilton/Halton
11.2021 - 09.2022
- Liaison between client and project managers
- Coordinated project schedules and resources to ensure timely completion of deliverables.
- Assisted in tracking project milestones and reporting progress to stakeholders.
- Communicate with clients to arrange schedules and advise on job status
- Manage documents and paperwork for all responsible projects and filling system
- Prepare weekly report on job progress, problems and solutions
- Uploading, reviewing and editing estimates
- Schedule subcontractors and PM
Manager of Customer Experience
TD Canada Trust
09.2020 - 10.2021
- 2019 Awarded with Champions Club by nomination in recognition of my continuous hard work and dedication to excellence
- 2017 awarded with Champions Club due to finishing 6th in Western Ontario Region
- Provided exceptional customer service at every point of contact, maintaining an enthusiastic positive attitude
- Oversee and ensure the proper operation of the Secure Desk, verifying all cash and transactions, ensuring the necessary due diligence is performed on all customer transactions
- Responsible for opening and closing branch, balancing daily transactions, locating end of day differences
- Responsible for applying bank/branch operating policies and procedures, maintaining proper control of documents, securities laws and regulations while exercising sound judgment
- Processed EMS NSF transfers, GL transfers and Loan Insurance transfers
- Trained on IVER
Call Agent
TD Canada Trust
Burlington, ON
- Coach and teach other employees moving to NACC
- Participated and supported dial team huddles; Lead team huddles when asked
- Provide exceptional Customer service through the phone channel, performing necessary due diligence for each customer
- Process investigations (DPM) for fraud, NCL and other transaction investigations
- Educate customer’s about TD products by giving professional financial advice
- Complete investigations of fraud and other account problems
- Responsible for resolving customer complaints
- Responsible for applying bank/branch operating policies and procedures, maintaining proper control of documents, securities laws and regulations while exercising sound judgment
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Customer Service Representative
TD Canada Trust
Burlington, ON
2011 - 2021
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, resolving issues promptly to enhance satisfaction.
- Maintained cash drawer accuracy through diligent balancing and reconciliation procedures.
- Educated customers on bank products and services, promoting financial literacy and engagement.
- Supported training of new tellers, sharing best practices for customer service excellence.
- Implemented procedural improvements that enhanced overall branch efficiency and reduced wait times.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Music Director
Calvary Baptist Church
09.2008 - 01.2017
- Leading and preparing weekly music services
- Responsible to set up all instruments, sound system and videos for weekly services
- Participate/lead weekly senior staff meetings as well as band meetings
- Responsible for preparing weekly team schedules
- Facilitate weekly senior staff learning sessions, plan and implement projects and/or initiatives
Education
Bachelor of Theology -
Emmanuel Bible College
Kitchener, ONSkills
- Professional relationship cultivation
- Problem-Solving Skills
- Client relations
- Student admissions expertise
- Effective goal development
- Adaptability and flexibility
- Career advising
- Timelines and Milestones
- Candidate sourcing
- Scheduling software, WEBIR, edocs, Manager’s handbook, Outlook, Encircle, Dash
- Gateway,TES, DPM, Excel, MSWord, Powerpoint, S3
- JIRA, Smartsheet, Excel, Database creation,
- Team leadership
Timeline
Admissions Counselor
Redeemer University
09.2023 - Current
Project Coordinator
Evertz Microsystems
12.2022 - 08.2023
Project coordinator
First General Hamilton/Halton
11.2021 - 09.2022
Manager of Customer Experience
TD Canada Trust
09.2020 - 10.2021
Music Director
Calvary Baptist Church
09.2008 - 01.2017
Call Agent
TD Canada Trust
Customer Service Representative
TD Canada Trust
2011 - 2021
Bachelor of Theology -
Emmanuel Bible College