Adam Crofton

Process Improvement Lead | Operational Excellence | Lean & Continuous Improvement | Driving Efficiency & Sustainable Change

• Lead end‑to‑end process improvement initiatives across operational and support functions, driving measurable improvements in efficiency, quality, and cost while aligning with Finning and CAT operational excellence standards.
• Partner with leaders and frontline teams across operations, supply chain, maintenance, and finance to identify performance gaps, prioritize high‑impact opportunities, and implement sustainable process improvements.
• Apply Lean and continuous improvement methodologies—including value stream mapping, Kaizen, root‑cause analysis, and SOP standardization—to reduce waste, improve flow, and increase throughput.
• Facilitate current‑state and future‑state process design workshops, enabling practical, frontline‑driven solutions and accelerating adoption of new processes.
• Establish performance metrics, KPIs, and visual management tools to track improvement outcomes, support data‑driven decisions, and drive accountability at all levels.
• Support change management by translating complex process changes into simple, executable actions for operational teams.
• Coach and mentor teams in structured problem‑solving and continuous improvement practices, helping embed a culture of operational excellence.

• Led national OH&S initiatives, achieving 100% compliance across 29 branches and reducing workplace incidents for 3 consecutive years.
• Developed and implemented standardized policies and procedures, improving operational consistency and reducing process audit findings by 50%.
• Optimized inventory control systems, reducing shrink by 3% annually and improving accuracy by 12%.
• Directed Capex planning and facility upgrades, delivering projects 2% under budget and ahead of schedule.
• Designed and deployed SharePoint and Power Apps solutions, streamlining workflows and cutting administrative time by 8%.
• Managed ERP system enhancements (Infor SX), including UAT testing for RF scanners and Web UI, improving system reliability and user adoption by 75%.
• Championed Lean Six Sigma projects, driving process improvements that increased efficiency by 5% in operational costs.
• Oversaw BPI performance management, implementing scorecard reporting that improved KPI visibility and accountability across the region by 6%.
• Delivered comprehensive training programs, enhancing team competency and reducing onboarding time by 50%.

Retail Leadership Roles (2010 – 2018)

Store Manager | Operations Manager | Assistant Store Manager | Customer Service Manager | Department Manager | Shipping/Receiving Manager

• Directed daily operations for a high-volume retail locations across western Canada, achieving annual sales growth of 5% and maintaining customer satisfaction scores above 85%.
• Implemented inventory control strategies that reduced shrink and improved stock accuracy by 20%.
• Managed P&L responsibilities, consistently delivering budget adherence and cost savings of 2%.
• Streamlined operational workflows, reducing processing time by 10% and improving overall efficiency.
• Oversaw compliance with health and safety standards, achieving minimal lost-time incidents during tenure.
• Led cross-functional teams to execute seasonal and promotional strategies, driving incremental increase in revenue annually.
• Supported store leadership in achieving sales targets and operational KPIs, contributing to 6 consecutive quarters of growth.
• Trained and coached staff, reducing turnover by 15% and improving team productivity.
• Coordinated logistics and replenishment processes, ensuring 90%+ on-time stock availability for peak seasons.
• Elevated customer experience by implementing service protocols, resulting in a 21% increase in customer satisfaction scores.
• Resolved escalated issues efficiently, reducing complaint resolution.
• Developed and delivered training programs for front-line staff, improving service consistency and reducing onboarding.
• Managed merchandising and inventory for key departments, achieving sales growth and reducing out-of-stock occurrences.
• Optimized product placement strategies, increasing impulse purchases by 5%.
• Directed inbound and outbound logistics, improving dock-to-shelf time.
• Implemented inventory tracking systems, reducing discrepancies.
• Negotiated vendor delivery schedules, ensuring 85% compliance with replenishment timelines.