Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Adam Adonis

Ottawa

Summary

Accomplished Aquafitness Instructor and Lifeguard with a proven track record at Movati Athletic and the City of Ottawa, showcasing exceptional communication abilities and water safety knowledge. Expert in enhancing swimmer technique and safety, demonstrated through tailored exercise programs and vigilant monitoring. Excelled in customer service, fostering participant loyalty and satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Aquafitness Instructor

Movati Athletic
10.2023 - Current
  • Improved swimmers'' technique by providing personalized feedback and demonstrating correct form.
  • Collaborated with fellow instructors to design diverse workout routines, keeping classes fresh and engaging.
  • Provided excellent customer service by addressing participant concerns promptly and professionally.
  • Established trusting relationships with participants through consistent encouragement and support during their fitness journey.
  • Coordinated special events such as aquatic-themed workshops or community outreach programs, increasing awareness of the benefits of water fitness instruction.
  • Developed tailored exercise programs to accommodate various age groups and skill levels.

Lifeguard

City Of Ottawa
09.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Upheld hygiene standards in pool and surrounding area.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Improved response times by conducting thorough lifeguard drills and training sessions.

Customer Service Representative

City Of Ottawa
11.2015 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier Supervisor

Farm Boy Grocery
12.2021 - 06.2023
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.

Education

Associate of Arts - Performing Arts

Algonquin College
Ottawa, ON
06.2018

High School Diploma -

Saint Francis Xavier High School
Ottawa, ON
06.2017

Skills

  • Communication abilities
  • Water safety knowledge
  • Balance and coordination training
  • Emergency Response Preparedness
  • Water Aerobics Instruction
  • Injury Prevention Strategies
  • Data Entry
  • Customer Relations
  • Microsoft Excel
  • Microsoft Outlook
  • Appointment Scheduling
  • Staff Training

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Full Professional
French
Professional Working

Certification

  • First Aid, CPR, AED Instructor's Certificate – American Red Cross.
  • Water aerobics instructor's Certificate - Movati Athletic 2023- Current
  • National lifeguard certification - Lifesaving Society - 2021 - Current

Timeline

Aquafitness Instructor

Movati Athletic
10.2023 - Current

Lifeguard

City Of Ottawa
09.2023 - Current

Cashier Supervisor

Farm Boy Grocery
12.2021 - 06.2023

Customer Service Representative

City Of Ottawa
11.2015 - Current

Associate of Arts - Performing Arts

Algonquin College

High School Diploma -

Saint Francis Xavier High School

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Adam Adonis