Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ammar Hayat

Pickering

Summary

Immensely oriented and accountable University student with customer service experience ensuring a strong position providing passion, enthusiastic interpersonal skills and exceptional people and organization skills with experience of coming face to face with people.

Overview

3
3
years of professional experience

Work History

Customer Experience Associate/Electronics Associate

Walmart
04.2022 - 08.2023

- Assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate
- Covering an assigned area(s) on the salesfloor such as specific departments (sports, toys, housewares, bedding, hardware, auto, seasonal, bedding, furniture, foods, health and beauty, stationary, and crafts)

- Moving feature merchandise to its modular home
- Working recovery merchandise and customer returns from the customer service station and other areas of the store
- Assisting with front end coverage
- Assisting with all inspecting OMNI functions (e.g. Site to Store, Pickup from Store, Shipments from Store, etc) Dispensing online grocery, retrieving and supporting the staging merchandise for the customer
- Working the electronics register and cashing customers out for their items
- Sales pitching various sorts of merchandise and electronics (ie; televisions, computers, laptops, speakers, etc) Stocking electronics merchandise onto the shelves
- Keeping the keys to assist customers by opening locked merchandise
- Putting on spider wires to products as well as security tags

- Monitoring Pickering Walmart facebook account and staying up to date with posts and announcements

Social Media Manager

Pine Ridge Secondary School
09.2022 - 06.2023

- Worked as a social media manager and part-time event coordinator for the Pine Ridge Secondary School Student Activity Association (SAC)

- Managing all social media accounts

- Organizing school events and functions/parties

- Answering student questions through social media accounts

- Creating polls and surveys uploaded onto social media to capture feedback from students

- Responsible for attending all school events and capturing photos and videos of the events

- Post pictures and videos captured at the events on all social media (TikTok, Instagram, Twitter, Facebook..)

- Creating TikToks, Instagram Reels, editing videos, enhancing photos and videos

- Creating posters for events


Marketing & Events Coordinator

CookiesToGO
07.2020 - 01.2022

- Organizing and supervising business events

- Coordinating with and managing fellow associates

- Communicating with business partners and sponsors

- Taking photos and videos of products and uploading to website and social media

- Editing photos and videos of products and enhancing them

- Creating ads to attract customers

- Responding to customer emails and messages on social media

Education

Bachelor of Science -

University of Toronto
Toronto, ON
04.2027

High School Diploma -

Pine Ridge Secondary School
Pickering, ON
06.2023

Skills

  • Ability to memorize Knowledge of Products and Service
  • Allows a welcoming and positive environment while applying a connection with the customer as well as displaying a
  • Sense of humor to ensure customer retention
  • Possesses exceptional time management skills that allow the ability to balance multiple tasks at once
  • Holds excellent communication, collaborative, independent, thinking, and self management skills
  • Ability to prioritize work, and plan accordingly with exceptional problem solving skills and decision making
  • Aptitude to convey information verbally and written and engage with the customer
  • Skill to remain respectful and relaxed at all moments, including in moments of extreme customer dissatisfaction
  • Excellent mental math skills to ensure consistency in order collection, payment management and card transactions
  • Quick learner, easily able to get the job done, no matter what task
  • Experience with operating cash register
  • Ability to manage social media and website
  • Experienced with video editing software and creating videos for social media

Timeline

Social Media Manager

Pine Ridge Secondary School
09.2022 - 06.2023

Customer Experience Associate/Electronics Associate

Walmart
04.2022 - 08.2023

Marketing & Events Coordinator

CookiesToGO
07.2020 - 01.2022

Bachelor of Science -

University of Toronto

High School Diploma -

Pine Ridge Secondary School
Ammar Hayat