Achraf Khalil
Business Administration
Montreal,Quebec
Summary
Dynamic leader with proven expertise in operations management and customer relationship management, honed at Couche-Tard and Kinton Ramen. Excelled in driving sales strategies and business development, achieving significant customer satisfaction improvements. Skilled in project management and fostering team collaboration, demonstrating exceptional problem-solving abilities and cost reduction strategies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Couche-Tard
Montreal , Quebec
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed strategy to increase sales and drive profits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised day-to-day operations to meet performance, quality and service expectations
Chef Manager
Kinton Ramen
Montreal , Quebec
06.2022 - 04.2023
- Team Leadership: Managed and trained kitchen staff, ensuring efficient workflow and high performance, which directly correlates to managing teams in a business environment.
- Time Management: Coordinated multiple tasks in a fast-paced environment, ensuring timely delivery of services, a skill crucial in managing projects and meeting deadlines in business.
- Inventory Management: Monitored and maintained kitchen inventory, optimizing stock levels and reducing waste, which is relevant to managing resources and budgets in business administration.
- Budgeting and Cost Control: Developed and adhered to food cost budgets, maximizing profitability, a skill directly transferable to financial management in a business setting.
- Customer Service Excellence: Ensured customer satisfaction through quality control and prompt service, which aligns with client and stakeholder management in business.
- Problem Solving: Quickly addressed and resolved issues in a high-pressure environment, demonstrating the ability to think on your feet, a key competency in business administration.
- Health and Safety Compliance: Ensured adherence to health and safety regulations, highlighting your attention to detail and commitment to regulatory compliance, relevant in any business role.
Education
College Diploma - Business Administration
Lacité Collegial
Ottawa, ON 06.2024 - 07.2024
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Customer Relationship Management (CRM)
Project Management
Business Development
Sales Strategies
Languages
French
Native or Bilingual
English
Full Professional
Timeline
College Diploma - Business Administration
Lacité Collegial
06.2024 - 07.2024
Assistant Manager
Couche-Tard
05.2023 - Current
Chef Manager
Kinton Ramen
06.2022 - 04.2023
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