Abye Brhana
Calgary,Canada
Summary
Operations leader with 10+ years of progressive experience in airport operations, aviation security, and stakeholder management. Proven ability to oversee daily terminal activities, strengthen airline and tenant relations, and drive operational efficiency through data analysis, compliance oversight, and process improvement. Skilled at managing disruptions, implementing new technologies, and collaborating with cross-functional partners to deliver a safe, efficient, and passenger-focused experience.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
11
11
years of professional experience
Work History
Director, Operations
Paladin Airport Security Services
01.2024 - 01.2025
- Directed day-to-day airport operations ensuring compliance with KPIs, SLAs, and regulatory standards.
- Acted as key liaison with CATSA, airlines, union reps, and aerodrome stakeholders to align service delivery with operational goals.
- Monitored operational performance, addressing risks and irregular operations to minimize passenger disruption.
- Supported technology adoption and operational efficiency projects, improving throughput and customer service.
- Mentored Operations and Service Delivery Managers to strengthen leadership bench and succession planning.
General Manager (C2/3 Prairies)
GardaWorld Aviation
01.2023 - 01.2024
- Oversaw strategic and daily operations across multiple Class 2/3 airports, ensuring regulatory compliance and operational readiness.
- Managed multimillion-dollar budgets while optimizing staff allocation and resource planning.
- Built strong partnerships with airlines, CATSA, and airport authorities to enhance passenger experience and operational flow.
- Implemented modernization initiatives that improved efficiency, OTP, and stakeholder satisfaction.
Regional Operations Manager (C2/3 Prairies)
GardaWorld Aviation
01.2019 - 01.2023
- Oversaw 10 airport sites, serving as the point of contact for operational issues and airline relations.
- Coordinated responses to IROPs and irregular events, minimizing service disruptions.
- Supported integration of process improvements and new technologies across sites.
- Led stakeholder performance meetings, providing data-driven insights to enhance operational efficiency.
- Guided HR, labor relations, and compliance processes while ensuring safety and customer service excellence.
Checkpoint Manager (YMM)
GardaWorld Aviation
01.2015 - 01.2019
- Managed terminal screening operations, ensuring passenger flow, safety, and compliance with federal regulations.
- Conducted daily performance oversight and collaborated with airlines and CATSA on service delivery.
- Supervised deployment, training, and performance of Screening Officers, improving compliance and passenger satisfaction.
Screening Officer (YMM)
GardaWorld Aviation
01.2014 - 01.2015
- Conducted security screening for passengers, baggage, and cargo in compliance with CATSA regulations.
- Supported smooth passenger experiences while maintaining a high standard of safety.
Education
Bachelor of Science - Industrial Microbiology Technology
Centennial College
Scarborough, ON01.2008
Skills
- Terminal & Airline Operations Oversight
- Stakeholder & Airline Relations
- Regulatory Compliance (CATSA, Transport Canada, SOPs)
- Process Improvement & Operational Efficiency
- Incident & Irregular Operations (IROPs) Management
- Aviation Technologies (RMS, FIDS, Biometrics, Self-Serve Systems)
- Strategic Planning & Performance Management
- Leadership, Training & Team Development
Timeline
Director, Operations
Paladin Airport Security Services
01.2024 - 01.2025
General Manager (C2/3 Prairies)
GardaWorld Aviation
01.2023 - 01.2024
Regional Operations Manager (C2/3 Prairies)
GardaWorld Aviation
01.2019 - 01.2023
Checkpoint Manager (YMM)
GardaWorld Aviation
01.2015 - 01.2019
Screening Officer (YMM)
GardaWorld Aviation
01.2014 - 01.2015
Bachelor of Science - Industrial Microbiology Technology
Centennial College
Awards
Top Gun Award (2019, GardaWorld) – Recognized for operational improvements at Regina Airport, inspiring a positive workplace culture, and overcoming critical challenges.
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