Nathan Arroyo
Visalia
Summary
Dedicated operations leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Director, Operations
Sante Health Systems
01.2024 - Current
- Direct a team of five managers while overseeing all areas of medical group operations
- IPA operations management
- Develop budgets and control costs and expenditures
- Provider leadership to the operations management team
- Collaborate with other departmental leaders
- Human Resource management
Practice Manager
Community Health System
01.2023 - 11.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Provided supervision and management to team of support personnel.
Administrative Services Manager
Kaiser Permanente
03.2022 - 12.2022
- Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
- Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
- Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
- Managed and motivated employees to be productive and engaged in work.
Public Health Clinic Manager II
Tulare County Health And Human Services Agency
02.2017 - 03.2022
- Responsible for directing the delivery of health services and programs within the county clinic and/or public health system from on and off-site locations including two Federally Qualified Health Centers
- HRSA Project Director of a Community Health Center Board
- Coordinate, supervise and provide direction for the operations of an ambulatory outpatient medical clinic including medical, nursing and support services
- Plan, organize, direct and evaluate the programs and staff
- Assess daily clinic operations to ensure smooth patient flow
- Resolve administrative problems involving clinic operations and patient care issues
- Work closely and collaboratively with internal and external units and programs within the agency and community
Health Center Manager
United Health Centers of the San Joaquin Valley
03.2015 - 02.2017
- Responsible for management of multi-site Federally Qualified Health Centers, including a School Based Health Center
- Establish and implement departmental policies, goals, objectives, and procedures
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as marketing and coordinating with other department heads as required
- Direct and supervise Health Center leadership team, including oversight of clinical and non-clinical personnel.
Patient Access Supervisor
Kaweah Delta Medical Center
03.2011 - 02.2015
- Directly supervise front end revenue cycle and patient registration personnel within a hospital, outpatient clinic, surgery center and Urgent Care facilities
- Develop and implement organizational policies and procedures for healthcare district
- Review and problem solve issue or patient related concerns while utilize industry knowledge and critical thinking skills
- Quality management – ensure adherence to revenue cycle policy and procedures
- Role model and uphold behavioral standards of performance that are developed by the organization
- Evaluate staff performance and productivity
- Responsible for interviewing, hiring and training new personnel.
Patient Accounting Supervisor
Kaweah Delta Medical Center
02.2010 - 03.2011
- Oversee patient financial services personnel and directly supervise medical insurance billing and follow up staff
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Review records or reports pertaining to activities such as production, payroll and monitor work activities, or evaluate performance
- Recruit, interview, and select employees
Patient Account Specialist
Kaweah Delta Medical Center
04.2007 - 02.2010
- Review records for completeness, accuracy, and compliance with regulations
- Medical insurance billing and follow up until to secure accurate reimbursement
- Complete insurance or other claim forms
- Prepare itemized statements, bills, or invoices and record amounts due
- Calculate accurate reimbursement based on contracts with health plans
- Appeal and dispute claim underpayment.
Education
No Degree -
California Coast University
Los Angeles, CANo Degree - GE
College of The Sequoias
Visalia, CASkills
- Operational Excellence
- Organizational Development
- Relationship Building
- Team Leadership
- Strategic Planning
- Operations Oversight
- Decision-Making
- Operations Management
- Payroll Administration and Timekeeping
- Customer Relations
- Performance Improvements
- Customer Service
- Administrative Management
- Budget Development
- Employee Development
- Effective leader
- Human Resources
- Employee reviews
- Performance Improvement
- Employee Relations
- Business Leadership
- Hiring and Onboarding
- Delegating Work
- Cost Control
References
References are available on requests
Timeline
Director, Operations
Sante Health Systems
01.2024 - Current
Practice Manager
Community Health System
01.2023 - 11.2023
Administrative Services Manager
Kaiser Permanente
03.2022 - 12.2022
Public Health Clinic Manager II
Tulare County Health And Human Services Agency
02.2017 - 03.2022
Health Center Manager
United Health Centers of the San Joaquin Valley
03.2015 - 02.2017
Patient Access Supervisor
Kaweah Delta Medical Center
03.2011 - 02.2015
Patient Accounting Supervisor
Kaweah Delta Medical Center
02.2010 - 03.2011
Patient Account Specialist
Kaweah Delta Medical Center
04.2007 - 02.2010
No Degree -
California Coast University
No Degree - GE
College of The Sequoias
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