Abitha Saju
Kitchener,Canada
Summary
A reliable, enthusiastic medical administrative professional with more than one year of experience. successful at helping patients navigate medical office procedures while maintaining smooth and efficient team operations and an expertise in electronic records management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
MGM Clinic
12.2020 - 06.2022
- Successfully managed clinical responsibilities, including escorting patients to exam rooms, conducting precise measurements like weight, height, and blood pressure, and performing office tests (urine tests), ensuring accurate and efficient patient care.
- Demonstrated exceptional multitasking abilities in medical reception, handling a multi-line telephone system, addressing patient inquiries, and efficiently booking appointments for multiple physicians, contributing to the smooth functioning of the front desk operations.
- Played a key role in a collaborative team setting, effectively communicating and working with colleagues to ensure a cohesive and supportive work environment. Maintained a positive attitude, offering a pleasant and professional demeanor in person and over the phone.
- Proficiently managed the flow of medical documents, including faxing and scanning, ensuring the accurate and timely handling of incoming and outgoing materials. Assisted in the referral process, maintaining meticulous records in compliance with medical office standards.
- Exhibited excellent communication skills by phone and email, facilitating effective patient interaction. Managed administrative duties in a busy family practice, including communication with patients, demonstrating a commitment to maintaining a positive and professional atmosphere.
Assistant Professor
Seven Hills College Of Pharmacy
11.2019 - 11.2020
- Improved student retention rates by developing engaging course materials and utilizing interactive teaching methods.
- Enhanced cross-disciplinary collaboration through active participation in departmental meetings and workshops.
- Increased academic achievement by providing one-on-one mentoring and support to struggling students.
- Streamlined the grading process with efficient rubrics and timely assignment feedback, improving workflow efficiency.
Clinical Pharmacy Intern
KG Hospital
09.2018 - 10.2019
- Proficiently entered and formatted electronic medical reports and correspondence while meticulously preparing and organizing spreadsheets and documents for review, resulting in a streamlined and error-free documentation process.
- Displayed good interpersonal and time-management skills and remained calm under pressure, resulting in good patient outcomes whenever possible.
- Created a welcoming, friendly, and positive atmosphere for patients and their families during counseling sessions, leading to 95% patient satisfaction.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations, which led to an increased understanding of project goals and objectives among colleagues.
Education
Healthcare Administration And Service Management - Medical Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2023
Doctorate in Pharmacy - Medical Care
R.V.S College of Pharmacy
Coimbatore, India10.2019
Skills
- Medical Terminology Expertise
- Superior Communication Skills
- Multitasking Prowess
- Practice Solutions EMR software experience
- Attention to Detail
- Time management and Prioritization skills
- Team Player and Reliability
- Multitasking Abilities
- Customer Service Excellence
- Computer and technology (MS Office)
- Typing skill 65 wps per minute
- HIPAA Compliance Understanding
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Certification
- Ontario Health (Ontario): Certificate of Completion of Privacy and Security Training for Health Care Providers Using the Provincial HER (August 2023).
- Public Health Ontario (Ontario): Certificate of completion of Infection Prevention and Control for non-clinical staff (August 2023).
Hobbies
Puzzle Solving, DIY crafts, Reading Fiction,
Timeline
Medical Office Administrator
MGM Clinic
12.2020 - 06.2022
Assistant Professor
Seven Hills College Of Pharmacy
11.2019 - 11.2020
Clinical Pharmacy Intern
KG Hospital
09.2018 - 10.2019
Healthcare Administration And Service Management - Medical Administration
Conestoga College Institute of Technology And Advanced Learning
Doctorate in Pharmacy - Medical Care
R.V.S College of Pharmacy
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