Summary
Overview
Work History
Education
Skills
Projects - Talk Talk (UK based telecom)
Certification
Languages
Websites
Timeline
Generic

Abishek Damodaran

Halifax,NS

Summary

Software developer with 2 years of experience in designing, developing, and maintaining BPM applications using PEGA Rules Process Commander (PRPC 7.x, 8.x). Demonstrated expertise in Agile and SCRUM methodologies throughout the application development lifecycle. Proven ability to deliver high-quality solutions on time, contributing to enhanced operational efficiency. Seeking to leverage skills in a dynamic team environment to drive innovative software solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

System Engineer

TATA Consultancy Services
Chennai, Tamil Nadu
06.2021 - 03.2024
  • Company Overview: Information and Communication Technology.
  • Designing and developing Pega BPM applications.
  • Coordinating with the project team to ensure the business architecture matches the needs of the customer.
  • Troubleshooting application issues, coding bugs, and resolving them in a timely manner.
  • Collaborating and working with developers in a global team.
  • Following SCRUM practices and Agile methodology.
  • Information and Communication Technology.

PEGA UAP Student

Education

Master of Science - INTERNETWORKING

Dalhousie University
Halifax, NS
10-2025

Bachelor in Electronics And Communication Engineering -

Bannari Amman Institute of Technology
Sathyamangalam
01.2021

Skills

  • Pega BPM development
  • Application troubleshooting
  • Customer engagement
  • Agile methodology
  • Documentation management

Projects - Talk Talk (UK based telecom)

Pega Developer, Application built on Pega to enhance customer service lifecycle for Telecom Company, Pega 8.5.4, Involved in the refinement of the Technical Design Documents for the Workflow development process., Implemented data transforms, activities, data pages, Case Management Concepts (Process Flows, Flow actions etc…) and decision rules., Used tracer, clipboard and log files for debugging., Have knowledge in creating AUT's and Performing Testing with no. of scenarios while development., Have worked on finding the root cause of the bug in higher environment and provide solution as needed., Performed automated deployments to higher environments by running pipelines in Azure DevOps., Worked closely with Solution Designers and an onsite team to understand business requirements and implement them into viable work products., Created documentation including high- level design, detailed design, and unit/system test case., Actively participated in all scrum ceremonies like Sprint planning, Sprint review, Sprint refinement and Retrospective and Daily scrum throughout the sprint cycle. Pega Developer, Application built on Pega to collect debt from customers for ongoing telecom services, Pega 8.4.1, Involved in the refinement of the Technical Design Documents for the Workflow development process., Implemented data transforms, activities, data pages and decision rules., Used tracer, clipboard, live UI, SMA and log files for debugging., Have worked on finding the root cause of the bugs/ incidents in higher environment and provide solution as needed., Supported manual deployments to higher environments., Worked closely with Solution Designers and an onsite team to understand business requirements and implement them into viable work products., Supported in fixing the platform upgrade issues/bugs., Created documentation including high- level design, detailed design, unit/system test cases and release notes., Actively participated in all scrum ceremonies like Sprint planning, Sprint review, Sprint refinement and Retrospective and Daily scrum throughout the sprint cycle.

Certification

  • Pega CSA
  • Pega CSSA

Languages

English
Full Professional
Tamil
Full Professional

Timeline

System Engineer

TATA Consultancy Services
06.2021 - 03.2024

PEGA UAP Student

Master of Science - INTERNETWORKING

Dalhousie University

Bachelor in Electronics And Communication Engineering -

Bannari Amman Institute of Technology
Abishek Damodaran