Possessing deep Product Management experience in retail, consumer banking and credit cards, has helped global banks and financial institutions for their large banking transformations programs by driving business-technology, strategy, and implementation.
Excellent in implementing Lean principles to identify wastage, problem-solving through design thinking principles, business process modelling, taxonomy, mapping, and process automation.
Involved in creating road map and implementation of MVP for new products at bank.
Deep knowledge in TDD automation framework and service virtualization and have got these implemented across various platforms.
15 Year experience working on core banking - deposits, cards, lending, and corporate payment system. Expertise in Test Strategy, Test Planning, Test Co-ordination, Test Data Management, Defect Tracking, Defect Prevention and working in multi-vendor environments.
Managed multiple workstreams (Collections, recovery, and Customer Communication) for a Core banking Finacle implementation for one of the digital banks in US.
Responsible for end-to-end Testing and rollout of requirements including regulatory & operation, business process, design, mapping, gap assessment, migration, infrastructure support.
Experience in test automation using Selenium TDD framework and service virtualization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business System Analyst
TD Bank
11.2022 - 10.2024
Gathering business requirements for new features along with product owner
Rough estimate for new features
Creating technical documentation for features including sequence diagrams, mapping with backend and frontend systems etc
Discussion with architects to finalize the design for new features
Create epics, features, and user stories in the project
Maintains team backlog, work closely with product management, senior management, and stakeholders, and prioritize the backlog
Work closely with development, testing and other teams to ensure timely delivery
Coordinates dependencies with other feature delivery leads/Product Owners
Works with the team to determine PI objectives, provides necessary clarifications, assists team with their story estimates
Participated in team demo and retrospective, reviews, and accepts user stories in the sprint
Primary Responsibility in Inspect and Adapt, Iteration Planning, PI Planning, Retrospective and Daily Standup
TD Bank - Product Owner
Avanade
07.2021 - 10.2022
Owned and prioritized product backlog.
Oversaw entire product deployments from vision and creation to rollout and delivery.
Collaborated with development team on services and tasks.
Analyzed customer feedback to identify areas for improvement.
Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
Coordinated with software developers to create custom applications and trackers to achieve client goals.
Project Manager/Digital Product Owner
Cognizant Technology Solutions
07.2019 - 07.2021
Identifying impacted banking regulations for new product development and changes to existing bank functions, and to make sure those are being considered as part of testing strategy
Play leading role in delivery of successful implementation for new product- line of credit including requirements gathering, MVP, end to end testing process and supporting technology migration
Implemented service virtualization for external parties and vendors to start integration testing for new product development
Recommended and implemented macros for origination pricing validation in production to detect issues early and reduce manual validation efforts from 1 week to 1 hour
Road map and test strategy for technology migration
Monitoring metrics and SLA and reporting to Senior director daily
Part of customer consent order review and analyzed over 3000 production incidents, categorizing into impacted regulations, exploring impacted population, and required remediation to make customer whole.
Senior Associate
Cognizant Technology Solutions
01.2016 - 06.2019
Testing and data strategy for migration of existing student loans from Mainframe to core banking platform (Finacle) migration
Handled multiple work streams- origination, payments, collection, recovery, and finance
Implemented parallel testing to create the same scenario as production for same set of customers to find issues in new software before going live
Involved in requirement gathering, creating requirement traceability matrix, created test strategy, test planning, estimation, and execution of same in defined SLA’s
Reporting progress and challenges on daily basis to management
Implemented selenium TDD framework for web-based applications for faster execution of regression scenarios.
Senior Software Engineer
Wipro Technologies Pvt Ltd
03.2014 - 01.2016
Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements
Business analyst for migration from mainframe to pega systems and captured all requirements related to payments, collection, and recovery for credit card
Created proof of concept for innovative new solutions
Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Software Engineer
Wipro Technologies Pvt Ltd
01.2010 - 03.2014
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
Led development initiative as Subject Matter Expert for collection/recovery and primary point-of-contact for project management staff
Conducted regression testing, analyzed results and submitted observations to the development team
Partnered with development team on product development, application support plans, and prototype programs.
Education
Bachelor of Technology -
Thapar University
Patiala, Punjab
06.2009
Skills
Product Management - Core Banking (Credit card, deposit, personal loan, student loan, line of credit), Grooming and MVP
Banking products - Hogan, Debt Manager (FICO),FIS and Finacle