Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Abiola Olatuja

Guelph,N1G4S7

Summary

Compassionate and dedicated Individual with over a decade of experience in providing high-quality care and support to people with diverse needs. Adept at fostering a safe, respectful, and supportive environment. Seeking a challenging role in a reputable healthcare organization where my skills in caregiving, patient communication, and emergency response can contribute to the well-being and comfort of Patients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Support Services Representative

Bilan Adult Care & Mobility Services
Abuja, Nigeria
12.2018 - 02.2024
  • Provided empathetic and effective support to clients, addressing their needs and ensuring satisfaction
  • Collaborated with healthcare professionals to facilitate travel for patients requiring medical assistance
  • Managed customer feedback and complaints, implementing solutions to enhance service quality.

Volunteer

Volunteer, Naija Caesarian Section Community
01.2022 - 02.2024
  • Led and participated in various community sensitization programs aimed at promoting health awareness and well-being among vulnerable populations, including programs on maternal health and mental wellness.
  • Regularly visited hospitals and healthcare facilities to provide emotional and practical support to pregnant women and new mothers experiencing depression and anxiety.
  • Worked directly with depressed pregnant women and new mothers, offering emotional support, listening to their concerns, and providing reassurance and advice on coping mechanisms.

Customer Experience Associate

Prime Solutions Inc.
Akure, Nigeria
10.2016 - 08.2018
  • Handled customer issues with care and sensitivity, ensuring positive outcomes and customer satisfaction
  • Conducted surveys and analyzed data to identify service improvement opportunities
  • Developed strong relationships with clients, ensuring a high level of trust and support.

Education

Master of Science -

Federal University of Technology

Bachelor of Science -

Federal University of Technology

Skills

  • Exceptional Communication Skills: Proficient in communicating effectively with patients, families, and healthcare professionals
  • Strong Interpersonal Abilities: Skilled in building trust and rapport with clients, fostering a compassionate and supportive atmosphere
  • Basic Medical Knowledge: Knowledgeable in vital signs monitoring, medication administration, and basic medical procedures
  • Problem-Solving and Conflict Resolution: Adept at identifying and resolving issues to ensure the safety and comfort of patients
  • Time Management and Multitasking: Efficient in managing multiple tasks simultaneously while maintaining high standards of care
  • Attention to Detail: Detail-oriented in patient care, documentation, and adherence to healthcare protocols

Accomplishments

  • Interacting with People: Passionate about engaging with individuals and understanding their needs
  • Reading and Researching: Keen on learning about the latest developments in healthcare and patient care

Certification

Certification in CPR, First Aid and AED

Certification in Basic Life Support (BLS)

Timeline

Volunteer

Volunteer, Naija Caesarian Section Community
01.2022 - 02.2024

Support Services Representative

Bilan Adult Care & Mobility Services
12.2018 - 02.2024

Customer Experience Associate

Prime Solutions Inc.
10.2016 - 08.2018

Master of Science -

Federal University of Technology

Bachelor of Science -

Federal University of Technology

Similar Profiles

CREATE PROFILE
Abiola Olatuja