LOURDES DAVILA
Oakville,ON
Summary
Experienced health care provider with a Master's degree in Public Health, passionate about helping others, bringing forth compassion, a strong work ethic, and the desire to positively impact the lives of others.
Overview
7
7
years of professional experience
Work History
Administrative Support / Front Desk Receptionist
Carma Dental
05.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered phone calls and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software (Tracker), reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow, keeping records updated for easily retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Sent predeterminations to insurances and discussed estimates with patients.
- In charged of the housekeeping including OP rooms.
- Handled incoming and outgoing lab cases deliveries, working with laboratories to complete special requests and track missing lab cases.
Dentist
Own Dental Clinic
01.2018 - 12.2022
- Provided dental care and treatment plans for adults and children in a private practice,
- Communicated with patients using visuals and easy-to-understand language with emphasis on the consequences of poor oral hygiene,
- Administered anesthesia, extracted teeth, restored teeth with fillings, performed root canals, and assessed X-rays,
- Responsible for overseeing clinic operations, following government policies, and procedures,
- Communicated with dental laboratories, ensuring timely receipt of lab cases
Dentist
Interlomas Dental Specialty Clinic
04.2019 - 02.2020
- Managed schedules of fifteen patients per day,
- Meeting with staff to discuss treatment plans for patients,
- Served as a dedicated Dental Assistant,
- Worked as a team with other dental professionals to promote optimal patient care,
- General dentistry attention,
- Attended to the patient integrally,
- Performed administrative tasks, including scheduling appointments and keeping the medical record,
- Remained informed about the latest dental breakthroughs, enabling the best care for patients
Dentist
Dental Specialties Unit SEDENA
02.2017 - 01.2018
- Rotated in different dental specialties for the Mexican Secretariat of National Defense SEDENA,
- Provided dental attention for members of the military corps and families,
- Performed maintenance and supervision of different dental clinics,
- Researched, monitored, and followed safety regulations and environmental health protocols
Education
Master of Public Health -
University College Cork
10.2021
Bachelor of Dental Surgery -
Anahuac University
Mexico01.2018
Advanced English Certificate -
IELTS and Duolingo
01.2020
First Aid and CPR -
SEDENA
01.2018
Skills
- Experience in reviewing and monitoring processes in order to comply with government standards
- Adept in office practices and procedures, and dedicated to staying up-to-date regarding the industry and patient-care advancements
- Demonstrated exceptional analytical and problem-solving skills when dealing with budgeting, operation, and customer satisfaction
- Strong verbal and writing communication skills in English and Spanish; skill in communicating effectively with patients, families, and other professionals
- Outstanding customer service and leadership skills; aptitude for developing lectures for university students and professionals
- Proficient in Microsoft Office, IOS and Tracker
- Cash Handling
Affiliations
Certification with the Mexican Dental Association in good standing
Public health skills
- Inspecting the health and safety conditions of restaurants, hotels, schools, hospitals, and other public facilities or institutions
- Conducting surveys and monitoring programs in the natural environment to identify hazards in the workplace
- Conducting safety and environmental audits
- Developing, implementing and evaluating health and safety programs and strategies
- Collecting and studying microbiology samples
- Carrying out epidemiological research of acute and chronic diseases
- Engaging in a broad range of activities after a natural disaster to restore the public health infrastructure, including water, shelter and food safety
- Carrying out prevention measures against the spread of new or existing disease
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Support / Front Desk Receptionist
Carma Dental
05.2023 - 05.2024
Dentist
Interlomas Dental Specialty Clinic
04.2019 - 02.2020
Dentist
Own Dental Clinic
01.2018 - 12.2022
Dentist
Dental Specialties Unit SEDENA
02.2017 - 01.2018
Master of Public Health -
University College Cork
Bachelor of Dental Surgery -
Anahuac University
Advanced English Certificate -
IELTS and Duolingo
First Aid and CPR -
SEDENA
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