Abiola Olatuja
215-78 College Avenue West, Guelph,ON
Summary
Dedicated and results-driven Customer Care Specialist with over a decade of experience in providing exceptional service and building strong client relationships. Seeking a challenging role in a reputable organization where my skills in communication, problem-solving, and conflict resolution can be utilized to enhance customer satisfaction and drive company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Bilan Travels and Tours Limited
Abuja, Federal Capital Terittory, Abuja, Nigeria
12.2018 - 02.2024
- Handled customer inquiries, complaints, and feedback via phone, email, and live chat.
- Provided product information, resolved issues, and ensured customer satisfaction.
- Collaborated with other departments to improve travel service processes and efficiency.
Customer Experience Associate
Prime Solutions Inc.
Akure, Nigeria
10.2016 - 08.2018
- Resolved escalated customer issues promptly and effectively, ensuring a positive resolution
- Conducted customer satisfaction surveys and analyzed results to identify areas for improvement
- Worked closely with the quality assurance team to maintain service standards and compliance.
Support Services Representative
Elite Services Group
Umuahia, Nigeria
07.2015 - 06.2016
- Implemented new customer service strategies to enhance customer satisfaction and retention
- Collaborated with the sales team to upsell and cross-sell products and services to existing customers
- Monitored and evaluated team performance, providing feedback and coaching for continuous improvement.
Education
Master of Science -
Federal University of Technology
Akure, Ondo State, Nigeria.Bachelor of Science -
Federal University of Technology
Akure, Ondo State, NigeriaSkills
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to build rapport with customers
- Proficient in Microsoft Office suite
- Problem-solving and conflict resolution abilities
- Time management and multitasking skills
- Attention to detail and accuracy
Certification
- Diploma in Customer Service
- Introduction to Customer Service
- Customer Relationship Management
Hobbies
- Relating with People, Reading, Researching and Counseling
Timeline
Customer Care Specialist
Bilan Travels and Tours Limited
12.2018 - 02.2024
Customer Experience Associate
Prime Solutions Inc.
10.2016 - 08.2018
Support Services Representative
Elite Services Group
07.2015 - 06.2016
Master of Science -
Federal University of Technology
Bachelor of Science -
Federal University of Technology
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