MANSOORA SARWAT
Woodbridge
Summary
Dedicated customer service consultant with over10 years of extensive experience delivering exceptional service and enhancing customer satisfaction. Strong communication skills and ability to resolve complex issues efficiently. Substantial multitasking and problem-solving skills, combined with friendly and professional demeanor. Seeking a German customer service representative position in a reputed organization where I can utilize my skills and experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Intercity Inc.
03.2020 - 12.2025
- Provided exceptional front desk service for walk-in clients, answered calls and booked appointments
- Maintained productive relationships with existing and new customers through exceptional follow-up after sales
- Handled credit and debit card payment processing to complete purchasing experience and kept electronic record of all purchases
- Strive for quick complain resolution for the ability to resolve problems on the first call and avoid escalation of issues
- Provided quotes for new customers and always kept up to date with all services offered by company
- Always maintained a positive approach and professional manner
Sales Consultant
Lufthansa In Touch
07.2017 - 07.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Handled credit and debit card payment processing to complete purchasing experience
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives
- Strive for quick complain resolution for the ability to resolve problems on the first call and avoid escalation of issues
- Worked with fellow sales team members to achieve group targets
- Listen attentively to customers needs to ensure a positive customer experience
Customer Service Specialist
8 Com
10.2014 - 06.2017
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
- Exceeded company productivity standards on consistent basis
- Recommended improvements to products and services to mitigate complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Early Childhood Educator Assistant
Learning Jungle School
05.2013 - 08.2013
- Maintained tidy and clean classroom consistent with safety and health standards
- Taught children foundational skills in colors, shapes and letters
- Organized and led activities to promote physical, mental and social development
- Observed student performance and recorded academic and attendance
- Implemented hands-on, play-based strategies for experiential learning
- Observed each child to help improve social, mental and behavioral competencies
- Tracked each child's progress and reported progress to parents
Education
Diploma - Mental Health and addiction
CJ Healthcare College
01.2025
Diploma - Community Service Worker
CJ Healthcare College
01.2024
Diploma - Early Childhood Education
Seneca College
08.2013
Certificate - General Arts and Science
Seneca College
04.2011
Skills
- Reliable and trustworthy
- Conflict mediation
- Cross-functional communication
- Excellent communication skills
- Organized
- Leadership
- Multitasking
- Highly motivated
- Quality assurance
- Customer service excellence
- Inbound customer service
- Problem resolution
- Complaint handling
- Call center experience
- Data entry
- Documentation and reporting
- Customer relationship management
- First call resolution
- Time management
- Multitasking and organization
- Active listening
- Verbal and written communication
- Phone etiquette
- Task prioritization
- Technical troubleshooting
- Punctuality and reliability
- Understanding customer needs
Certification
- Registered Early Childhood Educator (College of Early Childhood Educators Ontario) REF:47912
- Standard First Aid and CPR-C
- Vulnerable Police Reference Check
Languages
English
Native or Bilingual
German
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Care Specialist
Intercity Inc.
03.2020 - 12.2025
Sales Consultant
Lufthansa In Touch
07.2017 - 07.2018
Customer Service Specialist
8 Com
10.2014 - 06.2017
Early Childhood Educator Assistant
Learning Jungle School
05.2013 - 08.2013
Diploma - Community Service Worker
CJ Healthcare College
Diploma - Early Childhood Education
Seneca College
Certificate - General Arts and Science
Seneca College
- Registered Early Childhood Educator (College of Early Childhood Educators Ontario) REF:47912
- Standard First Aid and CPR-C
- Vulnerable Police Reference Check
Diploma - Mental Health and addiction
CJ Healthcare College
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