Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Abigail Tumbagahan

Edmonton

Summary

Professional with strong background in enhancing guest experiences and driving results. Adept at team collaboration, ensuring seamless operations, and maintaining high standards. Skilled in problem-solving, communication, and adapting to changing needs. Known for reliability and results-oriented approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Experience Leader

McDonald's
01.2019 - Current
  • Managed a team of employees and ensured excellent customer service in a fast-paced environment.
  • Trained new employees and provided ongoing coaching to improve performance and ensure adherence to company standards.
  • Analyzed customer feedback to identify areas for improvement and implemented changes to improve customer satisfaction.
  • Collaborated with other departments to ensure smooth operations and timely resolution of customer issues.
  • Maintained accurate records and reports to track performance and identify trends.

Crew Member

McDonald's
04.2018 - Current
  • Prepared food items according to company standards and customer requests.
  • Maintained a clean and organized work environment.
  • Assisted with inventory management and ordering of supplies.
  • Provided friendly and efficient service to customers, ensuring a positive dining experience.

Crew Trainer

McDonald's
10.2018 - 02.2020
  • Conducted training sessions for new crew members on customer service, food safety, and restaurant procedures.
  • Assisted in managing inventory and stock levels for supplies, food, and equipment.
  • Collaborated with management to improve restaurant performance and customer satisfaction.

Education

Highschool diploma -

W.P Wagner
06.2020

Chemical Engineering Technologist

Northern Alberta Institute of Technology
Alberta, AB
06-2025

Skills

  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office and other software programs
  • Experience working in a fast-paced and dynamic environment
  • Ability to work independently and as part of a team
  • Guest services

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Certification

  • Workplace Hazardous Materials Information System (WHMIS) certification
  • Standard First Aid Training
  • H2S Alive
  • Transportation of Dangerous Good (TDG) Certification
  • Common Safety Orientation (CSO) certifications

Timeline

Guest Experience Leader

McDonald's
01.2019 - Current

Crew Trainer

McDonald's
10.2018 - 02.2020

Crew Member

McDonald's
04.2018 - Current

Highschool diploma -

W.P Wagner

Chemical Engineering Technologist

Northern Alberta Institute of Technology

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Abigail Tumbagahan