Isha Singh
Toronto,Canada
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Leader
James Campbell Incorporation - McDonald's
, Canada
07.2023 - Current
- Delivered outstanding service by personally engaging with customers to ensure their needs were met and concerns were resolved, improving guest satisfaction by 100%.
- Implemented guest loyalty initiatives and personalized service strategies, leading to a 90% increase in return customer visits.
- Monitored guest satisfaction metrics and provided management with actionable insights, contributing to continuous service improvements and operational success.
- Skillfully handled guest complaints and difficult situations, ensuring timely and effective resolution to maintain brand loyalty and customer retention.
Office Executive
IDBI Bank
, India
02.2022 - 03.2023
- Accurately entered and processed customer information, transactions, and account updates, improving data accuracy by 98%.
- Managed transaction settlements and reconciliations, ensuring 99.5% accuracy in account balances.
- Updated and maintained account details, reducing dormant accounts through proactive management.
- Conducted compliance checks (KYC/AML), ensuring 100% adherence to regulatory requirements.
Education
Project Management -
Durham College
Oshawa, ON05.2024
Graduate Certificate - Supply Chain and Logistics
Fleming College
Peterborough, ON05.2023
Skills
- Advanced proficiency in Microsoft Excel (pivot tables, formulas, and charts)
- Supply chain management and materials planning expertise
- SAP and QuickBooks proficiency
- Leadership and project management skills
- Conflict resolution and compliance monitoring
- Strong organizational and analytical abilities
- Effective communication
- Time management
Certification
- Project Management
- Supply Chain Foundations
- Canadian International Freight Forwarders Association (CIFFA)
- Cyber security Foundation
Accomplishments
- Increased customer satisfaction scores by 95% over a period of 12 months, by implementing targeted service enhancements and regularly engaging with guests to gather feedback.
- Successfully led small projects to improve logistics, reducing expenses by 10%.
- Demonstrated leadership in professional settings, fostering teamwork and collaboration
Timeline
Guest Experience Leader
James Campbell Incorporation - McDonald's
07.2023 - Current
Office Executive
IDBI Bank
02.2022 - 03.2023
Project Management -
Durham College
Graduate Certificate - Supply Chain and Logistics
Fleming College
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