ABIGAIL SUGDEN
Oakland
Summary
Customer-oriented professional with many years of experience in the hospitality and wellness industries.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Clearlight Infrared Saunas
Berkeley
04.2021 - Current
- Consulted with clients to identify their wellness needs and preferences.
- Demonstrated product features and benefits to potential customers effectively.
- Provided exceptional customer service throughout the sales process and beyond.
On-Premise Sales Consultant
Breakthru Beverage Group
Fort Lauderdale
04.2017 - 09.2020
- Directly manage and consult over 200 restaurant and hotel accounts in the Fort Lauderdale area by building wine programs that generate higher revenue and guest satisfaction
- Growing business by 6% or more each month by offering extensive product knowledge and services to promote better business practices such as staff training, in-house tastings, and marketing implementation
- Trained new sales staff on company policies and sales techniques.
- Participated in trade shows to showcase products and engage with potential clients.
Front of House Manager
Hillstone Restaurant Group
02.2015 - 04.2017
- Supervised daily front-of-house operations to ensure smooth service flow.
- Trained and mentored staff on customer service and operational procedures to enhance guest experiences
- Trained and guided new and current team members to maintain high guest satisfaction standards.
- Managed reservations and seating to streamline dining room flow
- Executed various operations functions to support front-of-house efficiency
Education
Bachelors - Hospitality Administration and Management
University of Central Florida - Rosen College
Orlando12-2015
Skills
- Guest Service Management
- Employee Engagement
- Highly Self Motivated
- Business to Business Sales
- Coordinating Promotional Events
- Staff and Team Training
- Client consultation
- Training and development
- Effective communication
- Time management
- Team collaboration
- Critical thinking
Websites
Awards
- WSET Level 2 Certified, Wine and Spirits Education Trust
- Rosen College Honors Program
Timeline
Sales Consultant
Clearlight Infrared Saunas
04.2021 - Current
On-Premise Sales Consultant
Breakthru Beverage Group
04.2017 - 09.2020
Front of House Manager
Hillstone Restaurant Group
02.2015 - 04.2017
Bachelors - Hospitality Administration and Management
University of Central Florida - Rosen College