NAMRITA BHATIA

Work History

JW Marriott Aerocity, New Delhi

02.2022 - 01.2023

Achieved monthly targets for room revenue & catering revenue YTD.
Contributed 16.5 Lakh in Net Sales for Diwali Hampers owing to MBOW Revenue for the hotel.
Handled key developing portfolio of Embassies and Ministries with incoming India's presidency for G20 for the hotel with a growth of 30% in total revenue and room nights in 2022.
Assisted NSO and GSO Team for key accounts such as British High Commission, Canadian High Commission, Israel Aerospace, US Embassy.
Managed accounts to retain existing relationships and grow share of business.
Generated sales report to help upper management make effective decisions and sales plans.
Built relationships with customers and community to establish long-term business growth.
Demonstrated exemplary customer service by engaging clients on sales floor.
Achieved sales goals and service targets by cultivating and securing new customer relationships.

Oberoi Hotels and Resorts

04.2021 - 12.2021

Successfully executed various group movements like Carnival Costa Group, Investor Conferences, and other MICE movements.
Took control of Key Accounts for the group and manager to exceed the targets given
Key accounts include Brookfield properties, HCL, Raymond, Colgate, Unilever Tata Communications, Nucleus Office Parks amongst many.
Skilled at working independently and collaboratively in a team environment.
Proved successful working within tight deadlines and a fast-paced environment.
Excellent communication skills, both verbal and written.

Oberoi Hotels and Resorts

07.2018 - 07.2019

One year of Experience in Front Office Operations and handle key areas like reception and guest relations
Part of VVIP Movements such as head of state/ambassador/ministerial movements.
Contributed effectively to around 200 upsells with more than 20 guest recognitions
Part of the award-winning team which contributed to The Oberoi New Delhi winning 'The Best New Hotels in the World’ by Conde Nast Traveler UK & USA for two consecutive years IN 2018 and 2019
Awarded as ’10 Best City Hotels in Asia’ by Travel and Leisure Awards in 2019.
Conducted regular training sessions for staff to keep up to date with customer service practices.
Surveyed guests to check for areas in need of improvement.

Oberoi Hotels and Resorts

05.2015 - 06.2018

Thirty-six months of extensive on the job training as part of 'The Systematic Training and Education Program'
One year of Experience in Front Office Operations-handling key areas like concierge, reception, checkouts, and cashier operations
Consequently was responsible for the shifts in the capacity of a Shift In-charge.
Worked in all sub-sections of Food and Beverage Service - Restaurant (All Day Dining and Speciality), In-Room Dining, Bar, Banquets and Exclusive Dining and along with Pastry & Bakery Operations. Consequently was responsible as Station Holder. Part of the award- wining team which contributed to The Oberoi Amarvilas, Agra winning ' The Best Resort Hotel in India' consecutively for years by Travel and Leisure Awards.
Appointed as a Personal Butler to VIP Guests and Dignitaries and received the highest recommendations from all of them.
Seamlessly ensured complete guest satisfaction across all functions resulting in a guest satisfaction score well above 92% along with regular guest recognition through letters of appreciation, surveys and TripAdvisor.