ABIDEMI AINA
Richmond Hill,ON
Summary
A reliable and dedicated customer service professional with extensive experience in customer service, and offering top-notch sales expertise, building relationship and driving business success. A detailed oriented team player with a strong organizational skills with a commitment set out to achieve a successful career in a dynamic, challenging, and growth oriented environment where teamwork and leadership play great roles. and generating practical solutions based on clients demand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DEPUTY HEAD OF SCHOOL
MOLBUM NURSERY AND PRIMARY SCHOOL
10.2020 - 12.2022
- Developed and maintained courteous and effective working relationships with over 10 parents
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Trained over 8 teachers on effective teaching techniques, classroom management strategies and behavior modification.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed
RETAIL SALES EXECUTIVE
9MOBILE
07.2017 - 09.2020
- Provided Quality Service to customers, Demonstrate and Present 9mobile Products
- Maintained accurate records and review sales performance
- Logged and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution
- Engaged in Outbound sales through relationship building and networking, that kept me on achieving 110% of sales target
- Engaged in (ARC) Ask, Recommend and Close sales to enable consultative sales approach and grew 110% revenue monthly for 9mobile experience center
- Organized and participated in product education, promotions and activated new customers.
- 50% of High-value customers relationship were maintained through outbound calls which contributed to achievement of my KPI by 110%
- I answered product questions with up-to-date knowledge of sales and store promotions.
- I logged and addressed customers complaints, escalated appropriate issues and follow up
ASSOCIATE SPECIALIST INDEPENDENT CONSULTANT
VEZEETA.COM
05.2020 - 08.2020
- Developed and maintained courteous and effective working relationships with over 25 clients per day.
- Organized appointments and meetings with community and hospital based healthcare staff
- Recorded Contact information of Health Practitioners and potential hospitals
- Average of 30 outbound and inbound calls per day
- Exceeded goals through effective task prioritization and great work ethic
RETAIL SALES CONSULTANT
ETISALAT NIGERIA
06.2013 - 07.2017
- Provided accurate information about promotions, Customer programs, products and customer retention
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Exceeded sales goals by 3% utilizing exemplary customer service skills
- Established and managed business accounts with over 500 customers monthly
- Performed all direct sales of Etisalat Nigeria's products to end users/customers in assigned Experience Center while providing consistent and quality service
- Managed average of 85 walk in customers per day
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
CUSTOMER CARE EXECUTIVE
ETISALAT NIGERIA
12.2010 - 06.2013
- Coordinated timely responses to online customer communication and researched complex issues
- Attended to over of 100 customer's enquiries within stipulated turn around time
- Resolved concerns with products or services to help with retention and drive sales
- Communicated with customers to identify needs and expectations
- Used various applications in managing, resolving or escalating customers' request
- Customer intelligent management and customer's relationship management
- User acceptance testing (UAT) and business readiness test (BRT)
- Proactively maintained communication with necessary departments to ensure prompt resolution of customers issues – Technical
- Provided customer feedback to management to ensure customer satisfaction
- Communicated with customers to identify needs and expectations
Education
GRADUATE CERIFICATE - Behavioural Sciences
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
North York, ON08.2024
POST GRADUATE DIPLOMA - Special Education, Counselling And Teaching
ASIAN COLLEGE OF TEACHERS
UK01.2022
DIPLOMA - EDUCATIONAL MANAGEMENT
UNIVERSITY OF IBADAN - IBADAN
IBADAN11.2011
BACHELOR OF SCIENCE AND EDUCATION - Economics And Education
OLABISI ONABANJO UNIVERSITY
Ogun11.2008
Skills
- Communication
- Inventory management
- Team Building
- Excellent Time management skill
- Customer Relationship building
- Critical Thinking
- Consultative sales and problem resolution
- Basic Knowledge of Excel
Accomplishments
- Supervised team of 10 staff members
- Improved customers satisfaction by 8% in three months according to the in-store and online survey
- Awarded for exceptional customer service delivery by 9mobile Retail Sales Management
- Recognition for Best Team Leader by the Experience center manager
- Resolved product issue through consumer testing.
Certification
Critical thinking for better judgement and Decision making, LinkedIn-September 2020
Developing Your Emotional Intelligence, LinkedIn- September 2020
Giving your elevator pitch, LinkedIn- September2020
Timeline
DEPUTY HEAD OF SCHOOL
MOLBUM NURSERY AND PRIMARY SCHOOL
10.2020 - 12.2022
ASSOCIATE SPECIALIST INDEPENDENT CONSULTANT
VEZEETA.COM
05.2020 - 08.2020
RETAIL SALES EXECUTIVE
9MOBILE
07.2017 - 09.2020
RETAIL SALES CONSULTANT
ETISALAT NIGERIA
06.2013 - 07.2017
CUSTOMER CARE EXECUTIVE
ETISALAT NIGERIA
12.2010 - 06.2013
GRADUATE CERIFICATE - Behavioural Sciences
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
POST GRADUATE DIPLOMA - Special Education, Counselling And Teaching
ASIAN COLLEGE OF TEACHERS
DIPLOMA - EDUCATIONAL MANAGEMENT
UNIVERSITY OF IBADAN - IBADAN
BACHELOR OF SCIENCE AND EDUCATION - Economics And Education
OLABISI ONABANJO UNIVERSITY
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