Abidah Ahmad
Mississauga
Summary
Dedicated and detail-oriented customer service representative agent with 3 years of experience providing exceptional customer support across various industries
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Marriott Hotels
02.2021 - 07.2024
- Skilled in engaging with guests, resolving inquiries, and maintaining clear, professional interactions
- Proficient in building positive guest experiences, ensuring satisfaction, and fostering loyalty
- Adept at identifying issues, offering solutions, and handling escalations with efficiency and tact
- Ability to thrive in a dynamic, fast-paced hospitality environment while managing multiple tasks
Volunteer
Mississauga Valley Community Center
09.2019 - 10.2019
- Provided exceptional customer service by assisting visitors with inquiries and program registrations
- Coordinated with staff to ensure smooth operations during events and activities
- Maintained a welcoming inclusive environment for diverse community members
- Handled administrative tasks such as data entry and scheduling
Education
Ontario secondary diploma -
Mississauga Secondary School
Mississauga, ON01.2017
diploma - Office Administration services
Sheridan college
01.2021
Skills
- Strong communication and interpersonal skills
- Conflict resolution and problem-solving abilities
- Proficiency in Excel
- Proficiency in Microsoft Office Suite
- Proficiency in PowerPoint
- Multitasking in time management
- Empathy and active listening
- Adaptability in fast-paced environment
- Ability to handle high call volumes or in person interactions
- Team collaboration and independent work skills
- Customer service
- Active listening
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Marriott Hotels
02.2021 - 07.2024
Volunteer
Mississauga Valley Community Center
09.2019 - 10.2019
diploma - Office Administration services
Sheridan college
Ontario secondary diploma -
Mississauga Secondary School
Similar Profiles
Jade ThomassenJade Thomassen
Beauty Technician at Marriott HotelsBeauty Technician at Marriott Hotels
Beatriz FitasBeatriz Fitas
Front Desk Associate at Marriott HotelsFront Desk Associate at Marriott Hotels
Jose Nueva IIJose Nueva II
Front of house team member at Marriott HotelsFront of house team member at Marriott Hotels