Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Abhishek Singh

Surrey,Canada

Summary

With over 6 years in I.T. and 2 years in Customer Service, I excel in communication, teamwork, and quality-driven work. Seeking a part-time role to leverage problem-solving, detail orientation, and independent task management in a fast-paced, customer-centric environment.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

H&M
Mumbai, India
02.2024 - 11.2024
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Answered questions about store policies and addressed customer concerns
  • Balanced and organized cash register by handling cash, counting change, and store coupon

Senior Customer Support Executive

Firstsource Solutions Ltd.
Mumbai, India
06.2022 - 11.2023
  • Handled customer queries via voice and email, providing first-level support for product, billing, and account issues while maintaining SLAs, compliance, and accurate CRM records
  • Collaborated with internal teams to resolve escalations, monitored recurring issues to suggest process improvements, and supported team development by mentoring junior staff

Senior Software Tester

Software Engineer Experience
Mumbai, India
03.2016 - 04.2022
  • Senior Software Tester - Crimson Interactive, India (January 2019 – April 2022) | Associate Software Engineer - Accenture Technologies, Mumbai (March 2016 – January 2019).
  • Leadership & QA: Led QA for four flagship products (Enago, Ulatus, NEIP, Trinka AI), transitioning from vendor-dependent to in-house teams, and executed component-to-system testing.
  • Process Improvement: Standardized test workflows, managed Agile sprints and retrospectives, and mentored junior testers to enhance team output by 30%.
  • Client Projects: Delivered testing solutions for ABC/Trafigura at Accenture, performing functional, UAT, regression testing, and defect management via MTM.
  • Cross-functional Work: Collaborated with project managers and clients for requirements, defect triage, and reporting; trained 5+ new hires for faster onboarding.
  • Crisis Management: Supported urgent production releases and platform migrations in both roles.

Education

MBA -

University Of Canada West
true
01-2026

Bachelor of Science - Information Technology

University Of Mumbai
Mumbai,India

Skills

  • Leadership and Mentoring
  • Effective Communication Skills
  • Excellent Customer Service
  • Process Optimization
  • Adaptability
  • Team Management
  • Teamwork and Cross-Functional collaboration
  • Multitasking
  • Attention to detail
  • Crisis management

Availability

  • 5 days - Tuesday, Thursday, Friday, Saturday & Sunday

Timeline

Retail Sales Associate

H&M
02.2024 - 11.2024

Senior Customer Support Executive

Firstsource Solutions Ltd.
06.2022 - 11.2023

Senior Software Tester

Software Engineer Experience
03.2016 - 04.2022

MBA -

University Of Canada West

Bachelor of Science - Information Technology

University Of Mumbai

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Abhishek Singh