Abhishek Rahul
Mississauga,ON, Canada
Summary
Dynamic travel industry professional, skilled in delivering exceptional customer service and leveraging GDS expertise to enhance corporate and personal travel experiences. Proven track record in portfolio management, customer servicing and travel support, ensuring seamless travel booking experience while fostering dedicated servicing and portfolio profitability. Committed to achieving excellence in all interactions and travel arrangements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Credit Analyst
Amex Bank of Canada
Toronto, ON, Canada
01.2023 - 11.2024
- Assessed customer creditworthiness through financial analysis and credit profile review.
- Tracked and analysed unusual credit activity or bursts to identify potential risks.
- Approved, declined, or adjusted credit limits based on risk assessments and company policy.
- Created reports on credit risk exposure and provide recommendations for mitigation.
- Communicated with customers about credit decisions, limits, and account changes.
- Worked with fraud prevention, collections, and underwriting teams to manage risk effectively.
- Ensured credit analysis adherence to regulatory standards and internal policies.
Centurion Relationship Manager - TLS
American Express India
Gurgaon , India
08.2019 - 01.2023
- Built and maintained strong relationship with Centurion card members and serviced dedicated centurion accounts.
- Anticipated and fulfilled card member’s business and personal travel requirements to ensure a seamless travel experience.
- Utilized Sabre GDS to efficiently book premium flights, hotels, and transportation for centurion clients.
- Maintained clear and professional communication with card members and suppliers, both written and verbal.
- Ensured accuracy in travel arrangements, including itineraries, documentation, and special requests.
- Handled personal and sensitive traveller data with integrity and confidentiality.
- Addressed and resolved customer issues or disruptions quickly, coordinating with suppliers as needed.
- Worked closely and coached support colleagues, embracing feedback to improve performance and client satisfaction.
Dedicated Travel Consultant - TLS
American Express India
Gurgaon , India
01.2014 - 07.2019
- Provided personalized travel planning and booking assistance to Premium Cardholders, under the Centurion Relationship Manager’s supervision.
- Utilized GDS to create travel itineraries, including premium airline, hotel, and luxury transport bookings.
- Assisted with complex domestic and international travel arrangements, ensuring accuracy and attention to detail.
- Worked with the Centurion Relationship Manager to deliver seamless travel benefits and concierge services to high-value accounts.
- Built strong relationships with card members and assistants for effective, personalized service.
- Resolved travel-related issues swiftly to ensure a flawless travel experience.
- Organized exclusive travel experiences, such as private tours and luxury accommodations, with a white-glove service approach.
- Ensured compliance with clients’ travel policies and American Express guidelines and regulations.
Education
Hotel Management And Catering Technology - Tourism And Hotel Management
Nagpur University
Maharashtra, IndiaPost Graduate Diploma - Marketing
Institute of Management And Technology
Delhi, IndiaSkills
Customer Service Excellence
Corporate Travel Experience
GDS Expertise (Sabre)
Professional communication
Attention to Detail
Integrity and confidentiality
Problem Solving
Teamwork
Time Management
Vendor and Supplier coordination
Accomplishments
- Awarded outstanding contribution to business in 2019 at American Express India.
- Promoted to Centurion Relationship Manager in 2019 at American Express India.
- Recorded maximum ticket sales of Emirates and was awarded educational tour of Emirates facility in Dubai in 2018 at American Express India.
Languages
English
Professional
Hindi
Professional
Certification
- IATA
- GDS Sabre
- GDS Galileo
Timeline
Credit Analyst
Amex Bank of Canada
01.2023 - 11.2024
Centurion Relationship Manager - TLS
American Express India
08.2019 - 01.2023
Dedicated Travel Consultant - TLS
American Express India
01.2014 - 07.2019
Hotel Management And Catering Technology - Tourism And Hotel Management
Nagpur University
Post Graduate Diploma - Marketing
Institute of Management And Technology
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