Kimberly Mckinnon
Eastern Passage,NS
Summary
Adept at enhancing customer relations and optimizing cash flow, my tenure at Parkland Corporation honed my Microsoft Excel proficiency and teamwork skills. Achieved significant improvements in receivables aging, leading to better credit management. Excelled in resolving conflicts and fostering client trust, demonstrating exceptional verbal communication and customer service excellence.
Overview
12
12
years of professional experience
Work History
Credit and Collection Analyst
Parkland Corporation
01.2022 - Current
- Allocated payments to correct invoices
- managing incoming/outgoing calls to customers
- managing disputes/collections
- managing aging accounts
- Optimized cash flow management by closely monitoring receivables aging reports and taking prompt action where needed.
- Conducted regular account reviews, making recommendations for credit limit adjustments based on customer performance and risk factors.
- Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
Customer Experience Representative
Parkland Corporation
12.2019 - 01.2022
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Add/ cancel accounts
Customer Care Representative/ Dispatcher
Rentokil Steritech
05.2019 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Page technician via email
- Data entry
- Sent out all invoices via mail and email
- any and all office duties required
Teacher
Crestview Children's Center
11.2016 - 06.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Created monthly activity calendars and kept daily logs
Office Admin/Dispatcher
Securitas Canada Ltd
05.2013 - 11.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Answered all incoming call and relayed messages for all staff
- Dispatched all alarms and NCR's to Mobile drivers in a timely manner
- Daily tasks of filing, scheduling, photocopying and faxing
- Oversaw all accounts receivables and accounts payables
- Kept all records up to date and organized on spreadsheets
- Responsible for mobile driver's Payroll, schedules and all maintenance of mobile vehicles.
Education
Business Administration/management
Nova Scotia Community College
Dartmouth, NS06-2019
Human Services/ Community Services
Nova Scotia Community College
Sydney, NS09-2012
Skills
- Computer skills
- Goal oriented
- Understanding customer needs
- Customer service excellence
- Verbal and written communication
- Email correspondence
- Microsoft Excel proficiency
- Teamwork skills
- Call handling
- Customer relations
- Oral and written communications
- Phone etiquette
- Credit analysis
- Punctuality and reliability
- Work prioritization
Languages
English
Timeline
Credit and Collection Analyst
Parkland Corporation
01.2022 - Current
Customer Experience Representative
Parkland Corporation
12.2019 - 01.2022
Customer Care Representative/ Dispatcher
Rentokil Steritech
05.2019 - 11.2019
Teacher
Crestview Children's Center
11.2016 - 06.2017
Office Admin/Dispatcher
Securitas Canada Ltd
05.2013 - 11.2016
Business Administration/management
Nova Scotia Community College
Human Services/ Community Services
Nova Scotia Community College
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