Abhishek Kapoor
Vancouver,Canada
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
9
9
years of professional experience
Work History
Sales Service Specialist
London Drugs Ltd.
01.2023 - Current
- Highlight ability to provide exceptional customer service by assisting shoppers with inquiries, locating products, and offering recommendations based on their needs
- Sales Support: Experience in maintaining product displays, restocking shelves, and ensuring merchandise is properly organized and presented to maximize sales opportunities
- Team Collaboration: Ability to work collaboratively with other team members and departments to achieve store goals and deliver excellent customer service
- Developed strong relationships with key clients, resulting in increased repeat business.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Improved sales performance through effective product presentations and demonstrations.
- Established trust and credibility with clients through consistent follow-up communication after each sale was completed.
- Maximized sales opportunities with customized proposals that highlighted unique selling points of products or services offered.
Administrative Assistant
International Registries Inc. Maritime and Corporate services Pvt.
01.2018 - 11.2022
- Responsible for issuance and renewal of Radio Station License for commercial vessels/ships
- Screening of the existing permits to outline any inaccuracies and making necessary amendments
- Also discharged dispensation letters for vessel’s radio equipment
- Monitoring point of service activation and deactivation and archiving, processing, and organizing relevant data
- Understanding key requirements and providing information and assistance to local and international clients telephonically and over email on regular basis
- Engaging in consistent communication with the assistants from the USA, Dubai, Singapore, and Piraeus branch in order to ensure a coordinated and streamlined functioning
- Compiling information, processing invoices for the provided services and liaising with the accounts department
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Managing Supervisor
Ishan Pharmaceutical
06.2016 - 06.2017
- Organizing workflow and delegating tasks for smooth production process and on-time order completion
- Inventory management involving analyzing different suppliers, recording daily deliveries, and evaluating new shipments
- Monitoring employee productivity and providing constructive feedback
- Maintaining timekeeping and personnel records
- Receiving complaints on technical issues and providing resolutions
- Suggesting and implementing strategies to mitigate any kind of risks to ensure a safe workplace
- Reduced employee turnover rates through the development of engaging onboarding programs and ongoing support systems.
- Developed strong relationships with key clients, fostering trust and long-term partnerships.
Education
MBA - Project Management
University Canada West
Vancouver, BC01.2024
Post-Graduation Diploma in Management - Finance & business Management
NMIMS
01.2022
Bachelor of Business Administration -
D.A.V College
01.2018
High School -
D.A.V Public School
01.2013
Skills
- Customer Focus
- Sales and Product Knowledge
- Teamwork and Collaboration
- Effective communication (verbal & written)
- Accountability
- Observational and analytical skills
- Interpersonal Skills
- Flexibility & Adaptability
- Technical Skills
- Team management and communication
- Time management
- Quality Control
- Conflict management
- Willingness to learn
- Performance tracking
- Cross-selling techniques
- Process improvements
- Lead generation
- Customer service
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Decision-making
- Cash handling
- Store organization
- Interpersonal communication
- Time management abilities
- Merchandising and display
Coursework
- Email Marketing, 2024, HubSpot Academy
- SEO fundamental and keyword search, 2024, SEMrush Academy
- CAPM, 2024, PMI
Roles And Responsibilities
- Administrative Assistant at International Registries Inc., 06/22 to 11/22, Imparted guidance on license issuance and renewal processes to subordinates.
- Volunteered load sharing - International Registries Inc., 05/19 to 08/19, Handled daily database and client interactions for the USA Office during peak workloads.
Hobbies and Interests
- Fitness
- Workout
- Sports
- Listening to Podcasts
- Music
Personal Information
- Age: 30
- Gender: Male
Timeline
Sales Service Specialist
London Drugs Ltd.
01.2023 - Current
Administrative Assistant
International Registries Inc. Maritime and Corporate services Pvt.
01.2018 - 11.2022
Managing Supervisor
Ishan Pharmaceutical
06.2016 - 06.2017
Post-Graduation Diploma in Management - Finance & business Management
NMIMS
Bachelor of Business Administration -
D.A.V College
High School -
D.A.V Public School
MBA - Project Management
University Canada West
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