Abhishek Kapoor
Vancouver,Canada
Summary
Experienced professional with 8 years of experience in administrative support and customer service, complemented by a Master’s degree in Business Administration. Proven track record in streamlining operations, boosting customer satisfaction, and driving team success. Eager to bring expertise and fresh perspective to a dynamic organization, contributing to impactful and efficient solutions.
Overview
8
8
years of professional experience
Work History
Sales Service Specialist
London Drugs Ltd.
01.2023 - Current
- Customer Assistance: Highlight ability to provide exceptional customer service by assisting shoppers with inquiries, locating products, and offering recommendations based on their needs
- Product Knowledge: Showcase knowledge of the store's products and services, demonstrating your ability to effectively answer customer questions and provide accurate information
- Sales Support: Experience in maintaining product displays, restocking shelves, and ensuring merchandise is properly organized and presented to maximize sales opportunities
- Point of Sale (POS) Operations: Proficiency in processing transactions accurately and efficiently using the store's POS system, including handling cash, credit/debit cards, and other forms of payment
- Team Collaboration: Ability to work collaboratively with other team members and departments to achieve store goals and deliver excellent customer service
Administrative Assistant
International Registries Inc.
06.2022 - 11.2022
- Imparted guidance on license issuance and renewal processes to subordinates
- Helped inculcate office management and communication skills along with familiarizing them with overall company policies and functioning
Administrative Assistant
International Registries Inc. Maritime and Corporate services Pvt.
01.2018 - 11.2022
- Responsible for issuance and renewal of Radio Station License for commercial vessels/ships
- Screening existing permits to outline any inaccuracies and making necessary amendments
- Also discharged dispensation letters for vessel’s radio equipment
- Monitoring point of service activation and deactivation and archiving, processing, and organizing relevant data
- Understanding key requirements and providing information and assistance to local and international clients telephonically and over email on regular basis
- Engaging in consistent communication with the assistants from the USA, Dubai, Singapore, and Piraeus branch in order to ensure a coordinated and streamlined functioning
- Compiling information, processing invoices for the provided services and liaising with the accounts department
Volunteered Load Sharing
International Registries Inc.
05.2019 - 08.2019
- Handled daily database and client interactions via emails and telephone for USA Office during peak workloads
Managing Supervisor
Ishan Pharmaceutical
06.2016 - 06.2017
- Organizing workflow and delegating tasks for smooth production process and on-time order completion
- Inventory management involving analyzing different suppliers, recording daily deliveries, and evaluating new shipments
- Monitoring employee productivity and providing constructive feedback
- Maintaining timekeeping and personnel records
- Receiving complaints on technical issues and providing resolutions
- Suggesting and implementing strategies to mitigate any kind of risks to ensure a safe workplace
Education
Master of Business Administration -
University Canada West
01.2024
Post-Graduation Diploma in Management - Finance & business Management
NMIMS
01.2022
Bachelor of Business Administration -
D.A.V College
Punjab01.2018
High School -
D.A.V Public School
01.2013
Skills
- Teamwork and Collaboration
- Effective communication (verbal & written)
- Observational and analytical skills
- Flexibility & Adaptability
- Quality Control
- Cross-selling techniques
- Upselling strategies
- Goal-oriented mindset
- Business Development
- Problem-solving abilities
- Multitasking
- Inventory Management
- Brand Promotion
- Microsoft applications proficiency
- Attention to Detail
- Project Support
- Presentation Preparation
- Report Preparation
- Vendor Management
- Staff Management
- Data organization
- Project Support
- Presentation Preparation
- Report Preparation
- Vendor Management
- Customer Relations
- Office Management
- Data organization
- Project Support
- Presentation Preparation
- Report Preparation
- Vendor Management
- Customer Relations
- Relationship Building
- Office Management
- Staff Management
- Data organization
Coursework
- Email Marketing, 2024, HubSpot Academy
- SEO fundamental and keyword search, 2024, SEMrush Academy
- CAPM, 2024, PMI
Personal Information
- Age: 30
- Gender: Male
Hobbies and Interests
- Fitness
- Workout
- Sports
- Listening to Podcasts
- Music
Languages
Timeline
Sales Service Specialist
London Drugs Ltd.
01.2023 - Current
Administrative Assistant
International Registries Inc.
06.2022 - 11.2022
Volunteered Load Sharing
International Registries Inc.
05.2019 - 08.2019
Administrative Assistant
International Registries Inc. Maritime and Corporate services Pvt.
01.2018 - 11.2022
Managing Supervisor
Ishan Pharmaceutical
06.2016 - 06.2017
Master of Business Administration -
University Canada West
Post-Graduation Diploma in Management - Finance & business Management
NMIMS
Bachelor of Business Administration -
D.A.V College
High School -
D.A.V Public School
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