Abhishek Jain
Vancouver
Summary
Results-driven professional with over16 years of experience in Sales, Credit and Fraud Analysis in the Financial Services sector. Proven track record of delivering exceptional customer service, enforcing compliance standards, and implementing fraud prevention strategies. Adept at optimizing AML processes, managing high-risk accounts, and exceeding customer satisfaction targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Omni Sales Advisor
Best Buy
10.2024 - 12.2024
- Delivered exceptional customer service by providing product recommendations and solutions based on customer needs
- Assisted in driving sales and meeting revenue targets through upselling and cross-selling strategies
- Supported seamless omnichannel sales processes, enhancing customer satisfaction and retention
- Managed inventory and provided timely updates to ensure product availability
- Maintained compliance with organizational sales protocols and standards
Lead New Account Specialist
American Express
03.2014 - 04.2024
- Processed new account applications with precision for both consumer and small business sectors
- Upsold card products, driving revenue generation and improving customer retention
- Evaluated account information to proactively prevent fraudulent activities
- Managed high-risk accounts and conducted AML, KYC, and KYB reviews
- Maintained92%+ customer satisfaction rates for3 consecutive quarters
- Negotiated pricing deals and agreements to expand business growth
- Provided mentorship and training to team members in sales strategies and fraud prevention
Senior Technical Support Associate
Dell International Services
05.2008 - 11.2011
- Sold and installed computer systems, hardware, software, and warranties
- Provided technical support and upsold system warranties to drive revenue growth
- Led a team of12 professionals and mentored new hires to raise service standards
- Resolved diverse technical issues and enhanced customer satisfaction
Senior Associate
Wipro
12.2005 - 05.2008
- Handled incoming calls for AOL and Verizon, delivering high-quality service
- Resolved internet and operating system issues, maintaining high satisfaction rates
- Created sales opportunities through strategic promotions and supported team training
Education
MBA - Business Administration And Management
University Canada West
Vancouver, BC10-2026
Skills
- Market Trends and Competitive Analysis
- Financial Crime Operations
- Process Improvement and Optimization
- AML, KYC & Due Diligence
- Fraud Detection & Prevention Strategies
- Risk Assessment and Mitigation
- Sales & Revenue Maximization Strategies
- Customer Relationship Management
- Credit Card Portfolio Management
- Team Leadership & Management
- Stakeholder Engagement
Certification
- White Belt in Lean Six Sigma (AIGPE),2023
- Gen-AI, LinkedIn,2023
- Anti-Money Laundering (AML), American Express,2023
- Antitrust and Competition Law, American Express,2023
- India Data Localization (IDL), American Express,2023
- Introduction to Artificial Intelligence, American Express,2023
- UK Complaints Handling and UK Consumer Duty, American Express,2023
- Search Engine Campaign Certified, Great Learning,2022
Accomplishments
- Reduced fraudulent transactions significantly within the first year by implementing new fraud detection strategies.
- Prevented numerous fraudulent activities, resulting in cost savings for the company.
- Recovered substantial lost funds through successful prosecutions and restitutions.
- Exceeded fraud detection and credit risk mitigation targets consistently.
- Assisted in launching new credit card products, achieving100% improvement in customer satisfaction.
- Maintained the lowest cancellation rate of under1.37%, demonstrating strong customer retention skills.
Languages
English
Native or Bilingual
Timeline
Omni Sales Advisor
Best Buy
10.2024 - 12.2024
Lead New Account Specialist
American Express
03.2014 - 04.2024
Senior Technical Support Associate
Dell International Services
05.2008 - 11.2011
Senior Associate
Wipro
12.2005 - 05.2008
MBA - Business Administration And Management
University Canada West
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