Abhishek Chakraborty
Gloucester,ON
Summary
- Cross-functional and multi-domain valid exposure in :
- Sales & marketing - Business generation -Brand management
- Key Account Management - Logistics Management -Store Management and Merchandizing
- Demonstrated abilities in identifying streams of revenue generation through efficient prospecting, sales realization, customer retention and penetrating customer base through innovative strategies
- A strong communicator with excellent relationship building & interpersonal skills
- Automotive and heavy trucks equipment customer service. great organization skills as a management team. advertising (sponsorships)
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Service Advisor/Assistant Manager
Belron Canada
Ottawa, Canada
04.2023 - Current
- Customer service
- Booking and confirmation of appointments.
- Parts ordering and price negotiation.
- Insurance coordinator and estimator for all customers as per requirement.
- Selling/promoting additional services offered by Belron Canada.
- Claim processing and management support. Estimate based on labor and parts pricing
- Assistant Manager/ Senior CSR, Excellent management and training skills and a true team player.
- Administrative support and documentation and supervision day to day operations for Automotive and Heavy Equipments.
- Training and coaching a team.
- Inventory management.
- Absolutely numbers oriented and self motivated.
- Call customer ( inbound call centre )
- Procurement and logistics.
- Microsoft office Suite 2026 ( IT)
Assistant Sales Manager/ Customer service
Memory Express
Ottawa, Canada
05.2015 - 03.2023
- Primary focus being Customer Service and Sales (both retail and corporate)
- Complete assistance to customers for building PC.Selling required device (laptop/PC) to qualified clients as per their Requirements
- Customer PC builds.
- Maintain and growth of Sales Volume.
- Assist in Merchandising and pricing.
- Connecting with my purchasing team for parts availability and order.
- Unparallel service towards my corporate clients.
- Highly recognized within the company for one of the best employees in sales and volume/ customer service.
- I have also been recognized as the top 5 employee for profitability within the company.
- I was also responsible partially for new store set up as we expanded east since 2019 in different location (mainly Hamilton and Ottawa)
Sales Manager in Trainee (Senior Product Expert)
Future Shop
South Edmonton Common, Canada
04.2011 - 03.2015
- Sales Home Solutions ( Appliances and Home theatre)
- Administration
- Inventory management, merchandising products according to planogram.
- Display product maintenance
- Customer service
- Team coordination
- Promoted to a sales manager (under training).
- I have performed and have proven track record of after sales service (dealing with customer issues and finding solutions to resolve any kinds of problems).
- Excellent achievement in customer service and also been Elite performer for best buy (Future shop) in the Western District Canada (2011-2015).
Education
Graduate Certificate - Sales marketing and logistics
Centennial College
Toronto, ONPost Graduate Diploma - Business Management
Wigan & Leigh College
Bachelors of Science - Zoology
Kolkata University
Kolkata, West Bengal, INSkills
- Automotive Administration Services
- Market penetration strategies
- Marketing budgets
- Marketing communication
- Assistant Manager
- Organizational skills
- Service Advisor Automotive and Heavy Equipments
- Time management
- Sales
- Sales Management
- Cash handling
- Negotiation
- Retail sales
- Customer service
- Call center inbound
- Business development
- Computer Hardware build and sales
- Operating Systems
- Microsoft Office Suite(2026)
- Communication skills
- Team Management
- Supervising experience
- Upselling products and services
- Key Account Management
- Analysis skills
- Leadership
Certification
Driving Licence, Class G, 10/01/20, 10/01/29
Languages
- Bengali
- Hindi
- French
- English, Spoken and Written
- Bengali, Spoken and Written
- Hindi, Spoken and Written
- French, Basic
Timeline
Senior Service Advisor/Assistant Manager
Belron Canada
04.2023 - Current
Assistant Sales Manager/ Customer service
Memory Express
05.2015 - 03.2023
Sales Manager in Trainee (Senior Product Expert)
Future Shop
04.2011 - 03.2015
Graduate Certificate - Sales marketing and logistics
Centennial College
Post Graduate Diploma - Business Management
Wigan & Leigh College
Bachelors of Science - Zoology
Kolkata University