AUGUSTIN IRUTHAYANTHAN
TORONTO,ON
Summary
Accomplished Senior Service Advisor/Manager with a proven track record at Krown Rust Control, enhancing customer satisfaction and team productivity. Skilled in automotive industry expertise and exceptional communication, I've led teams to surpass performance targets through strategic leadership and customer relationship management. My approach has significantly boosted repeat business and streamlined service processes, demonstrating a strong work ethic and attention to detail.
Experienced with customer service management, providing seamless service solutions that enhance customer satisfaction. Utilizes strong problem-solving skills to address and resolve issues promptly. Track record of effective communication and teamwork in dynamic environments.
Overview
23
23
years of professional experience
Work History
Senior Service Advisor/Manager
Krown Rust Control
01.2019 - 01.2025
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Streamlined service processes for improved efficiency and productivity within the department.
- Led a team of advisors to consistently achieve monthly performance targets and objectives.
Senior Manager/Technician/CSR
Mrlubeandtires
06.2002 - 08.2024
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
Education
High School Diploma -
University of Toronto
TorontoSkills
- Automotive industry experience
- Customer service expertise
- Exceptional communication
- Team management
- Strong leadership
- Service department oversight
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Warranty administration
- Financial acumen
- Quality inspection
- Data entry
- Customer relationship management
- Handling customer complaints
- Excellent communication
Languages
English
Full Professional
Timeline
Senior Service Advisor/Manager
Krown Rust Control
01.2019 - 01.2025
Senior Manager/Technician/CSR
Mrlubeandtires
06.2002 - 08.2024
High School Diploma -
University of Toronto
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