Results-driven professional with 2.5 years of experience in retail and hospitality, specializing in customer service, operational accuracy, and compliance. Proven track record of delivering personalized, needs-based solutions with over 95% customer satisfaction and 100% resolution of escalated inquiries. Skilled in cash handling, transaction accuracy, and inventory reconciliation for shipments exceeding $500K monthly with zero discrepancies. Increased digital tool adoption by 25%, improving service efficiency and reducing wait times. Experienced in cross-functional collaboration to resolve service challenges, enhance customer experience, and meet business objectives. Proficient in CRM platforms, POS systems, Microsoft Office Suite, and data reporting tools to support branch operations.