Abhishek Abhishek
Vancouver,BC
Summary
Proven leader at McDonald's with a track record of enhancing team performance through effective training and mentoring. Skilled in cash handling and customer service, I excel in resolving escalated issues, ensuring operational excellence. My approach boosts profitability and fosters a positive, safe work environment, demonstrating significant decision-making and motivational abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
01.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Leader
Dairy Queen Grill & Chill
02.2022 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
Sales Associate
Home Hardware Building Centre
01.2022 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate Of Arts - Psychology
Lasalle College Vancouver
Vancouver, BC09.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Energetic and Enthusiastic
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First Aid
Food safety certificate
Serve liquor
Timeline
Shift Manager
McDonald's
01.2023 - Current
Shift Leader
Dairy Queen Grill & Chill
02.2022 - 04.2024
Sales Associate
Home Hardware Building Centre
01.2022 - 02.2022
Associate Of Arts - Psychology
Lasalle College Vancouver