Abhishek
Sydney
Summary
Law graduate from India with additional studies in Canada, bringing over five years of experience in sales and logistics. Highly skilled in communication, negotiation, and customer service, with a proven ability to drive loyalty, retention, and revenue. Now focusing on getting my law degree certified through the National Committee on Accreditation (NCA) to transition into a legal career in Canada.
Overview
5
5
years of professional experience
Work History
Wireless Retail Sales Associate
OSL Retail Services (In Walmart)
11.2021 - Current
- Work independently and as part of great team
- Deliver five-star customer service by finding perfect solutions for everyone
- Process new activations, upgrades, and sales of wireless devices and accessories
- Handle merchandising, inventory management, and store operations including opening and closing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Warehouse Specialist(Sole Person in Dept.)
Emco Corporation
08.2022 - 02.2024
- Single-handedly run two warehouses (plumbing and HVAC) efficiently
- Perform shipping and receiving duties, and troubleshoot and help create solutions for customers when problems arise
- Verified amount of items received in orders and cross-checked with invoices.
- Build and sustain effective working relationships with vendors
- Put away freight to its respected location in the warehouse and bin locate any new products
- Examine market opportunities and identify new potential customers
- Provide recommendations on new products, services, and market trends to customers and the Profit Centre Team
- Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings.
Customer Care Agent
The Sydney Call Center
07.2020 - 09.2021
- Provided exceptional quality customer service via telephone, e-mail, and chat to Bobs Discount Furniture Customer Care staff and customers in efficient and professional manner
- Responded to escalated or sensitive concerns relative to furniture purchases, deliveries, and warranty claims requiring specialized focus
- Operated in various focused areas of department, including Core, Team Support, Email Support, and Escalations.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
Produce Associate
Walmart
10.2019 - 08.2020
- Ensured effective communication and responded to customer questions about produce merchandise
- Assisted in maintaining accurate and competitive pricing by electronically verifying pricing and ensuring accuracy of signage
- Demonstrated and utilized product knowledge about types of merchandise in Produce Department, providing information about product use
- Adhered to standards and policies for product rotation, sell-by dates, and expiration dates, ensuring quality and freshness.
Education
Class 1 Driver - Tractor & Trailer
Maritime Environmental Training Institute
02.2022
Supply Chain Management -
Cape Breton University
01.2021
Bachelor of Law -
Guru Nanak Dev University
07.2018
Bachelor of Commerce in Business and Accountancy -
D.A.V College
07.2015
Skills
- Teamwork
- Strong verbal and written communication
- Customer service & Punctual
- Technical Support
- Troubleshooting
- WHMIS GHS
- Occupational Health & Safety (OH&S)
- Standard First Aid Training, CPR & AED Level C (St John Ambulance)
- Forklift Operator
- Basic Fire Safety
- Career Development
Timeline
Warehouse Specialist(Sole Person in Dept.)
Emco Corporation
08.2022 - 02.2024
Wireless Retail Sales Associate
OSL Retail Services (In Walmart)
11.2021 - Current
Customer Care Agent
The Sydney Call Center
07.2020 - 09.2021
Produce Associate
Walmart
10.2019 - 08.2020
Supply Chain Management -
Cape Breton University
Bachelor of Law -
Guru Nanak Dev University
Bachelor of Commerce in Business and Accountancy -
D.A.V College
Class 1 Driver - Tractor & Trailer
Maritime Environmental Training Institute
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