BESSIE C. INGALLA
Whistler
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Wireless Retail Sales Associate
(Rogers)Fraser Valley Wireless Inc.
Whistler, BC
08.2023 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Help customers for new activations, hardware upgrades, Add-a-line, upcoming upfront edge term ending, and promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention, and rapport.
- Answered customer questions about products and services.
Front Desk Receptionist
Lotus Spa
Whistler, British Columbia
04.2022 - 06.2023
- Complete Opening Spa and Closing duties.
- Taking booking and guest reservations with detailed information
- Maintain high level of guest privacy and confidentiality
- Manage telephone reservations, responding to telephone and email inquiries for guest booking appointment in a timely, accurate, and professional manner.
- Spa administration include preparation of treatment schedule confirmation of guests appointments, managing cash float, managing hotel room charges, settling daily accounts, processing retail and sales.
- Do monthly invoice to the hotel for room charges treatment.
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved customer problems and complaints
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Store Sales Clerk
Rexall
Whistler, British Columbia
07.2022 - 02.2023
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- To keep stock levels and updated.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Skilled at working independently and collaboratively in a team environment
- Assisted with day-to-day operations, working efficiently and productively with all team members
Pharmacy Assistant
Rexall
Whistler, British Columbia
04.2022 - 07.2022
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Performed safety checks when dispensing medications to optimize patient safety.
- Assisted pharmacy staff with preparing medications and filling orders.
Housekeeping Room Attendant/Supervisor
Summit Lodge Boutique Hotel
Whistler, BC
09.2013 - 10.2021
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Performed rotation cleaning by steam cleaning carpets and draperies.
Front Store Sales Clerk
Rexall
Whistler, BC
09.2019 - 06.2021
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- To keep stock levels and updated.
- Developed and maintained courteous and effective working relationships.
Assistant Bookkeeper
Summit Lodge Boutique Hotel
Whistler, BC
08.2012 - 08.2013
- Matched purchase orders with invoices and recorded necessary information.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
- Filed invoices with processed checks to maintain orderly accounting filing system.
Housekeeping Room Attendant
Summit Lodge Boutique Hotel
Whistler, BC
11.2011 - 07.2012
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Operated vacuums and upholstery cleaners to clean carpets and upholstered furniture.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
Deli Cook
Husky Market
WHISTLER,BC
10.2010 - 11.2011
- Cleaned food preparation equipment, work areas and counters or tables.
- Planned work on orders so items served together finished cooking at same time.
- Restocked stations and supplies during slower periods between rushes.
- Prepared ingredients and cooked food using standardized recipes and food preparation checklists.
- Placed new inventory orders, received incoming shipments and followed health code requirements for storage.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Cleaned food preparation equipment, work areas, and counters or tables
Telemarketer Sales Representative
Metrobank Card Corporation
Pasig,Philippines
07.2007 - 12.2007
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages and transferred calls to correct individuals.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Escalated concerns or advanced problem calls to management staff.
- Troubleshot problems for callers and helped independently resolve common issues.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Built relationships with customers using strong persuasion and active listening skills
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses
Elderly Caregiver
Orejola Family
Quezon City, Philippines
04.2005 - 12.2007
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing and oral hygiene care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
Education
Associate of Science - Medical Office Assistant
RCI Robertson College Inc
100A-2912 Memorial Drive SE Calgary, Alberta 08.2022
Bachelor of Science - Computer Science
Manuel V. Gallego Foundation Colleges
Cabanatuan City, Nueva Ecija10.1998
Bachelor of Science - Physical Therapy (3 Years) 1995-1998
Manuel V. Gallego Foundation Colleges
Cabanatuan City, Nueva Ecija03.1998
Associate of Science - 6 Months Housekeeping NC II Course Graduate 2009
Collegio De Sta. Teresa De Avila Foundation Inc.
Novaliches, Quezon City10.2009
Associate of Science - 6 Months Caregiver Course Graduate 2005
Allied Caring Course Training Center
Novaliches, Quezon City05.2005
Skills
- Accounts Payable and Receivable
- Well organized and filling
- Computer Skills word and excel
- Strong Attention to Details
- Sales floor support
- Customer Service
- Good Team member
- Can operate bookeo and insight booking
- Sales initiatives and techniques
- Sales experience
Character Reference
Emily Jewell - Human Resources Coordinator
C:604-671-9844
emily@fvwireless.com
Timeline
Wireless Retail Sales Associate
(Rogers)Fraser Valley Wireless Inc.
08.2023 - 12.2023
Front Store Sales Clerk
Rexall
07.2022 - 02.2023
Front Desk Receptionist
Lotus Spa
04.2022 - 06.2023
Pharmacy Assistant
Rexall
04.2022 - 07.2022
Front Store Sales Clerk
Rexall
09.2019 - 06.2021
Housekeeping Room Attendant/Supervisor
Summit Lodge Boutique Hotel
09.2013 - 10.2021
Assistant Bookkeeper
Summit Lodge Boutique Hotel
08.2012 - 08.2013
Housekeeping Room Attendant
Summit Lodge Boutique Hotel
11.2011 - 07.2012
Deli Cook
Husky Market
10.2010 - 11.2011
Telemarketer Sales Representative
Metrobank Card Corporation
07.2007 - 12.2007
Elderly Caregiver
Orejola Family
04.2005 - 12.2007
Associate of Science - Medical Office Assistant
RCI Robertson College Inc
Bachelor of Science - Computer Science
Manuel V. Gallego Foundation Colleges
Bachelor of Science - Physical Therapy (3 Years) 1995-1998
Manuel V. Gallego Foundation Colleges
Associate of Science - 6 Months Housekeeping NC II Course Graduate 2009
Collegio De Sta. Teresa De Avila Foundation Inc.
Associate of Science - 6 Months Caregiver Course Graduate 2005
Allied Caring Course Training Center