BESSIE C. INGALLA
Whistler
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Wireless Retail Sales Associate
(Rogers)Fraser Valley Wireless Inc.
08.2023 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Help customers for new activations, hardware upgrades, Add-a-line, upcoming upfront edge term ending, and promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention, and rapport.
- Answered customer questions about products and services.
Front Desk Receptionist
Lotus Spa
04.2022 - 06.2023
- Complete Opening Spa and Closing duties.
- Taking booking and guest reservations with detailed information
- Maintain high level of guest privacy and confidentiality
- Manage telephone reservations, responding to telephone and email inquiries for guest booking appointment in a timely, accurate, and professional manner.
- Spa administration include preparation of treatment schedule confirmation of guests appointments, managing cash float, managing hotel room charges, settling daily accounts, processing retail and sales.
- Do monthly invoice to the hotel for room charges treatment.
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved customer problems and complaints
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Store Sales Clerk
Rexall
07.2022 - 02.2023
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- To keep stock levels and updated.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Skilled at working independently and collaboratively in a team environment
- Assisted with day-to-day operations, working efficiently and productively with all team members
Pharmacy Assistant
Rexall
04.2022 - 07.2022
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Performed safety checks when dispensing medications to optimize patient safety.
- Assisted pharmacy staff with preparing medications and filling orders.
Housekeeping Room Attendant/Supervisor
Summit Lodge Boutique Hotel
09.2013 - 10.2021
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Performed rotation cleaning by steam cleaning carpets and draperies.
Front Store Sales Clerk
Rexall
09.2019 - 06.2021
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- To keep stock levels and updated.
- Developed and maintained courteous and effective working relationships.
Assistant Bookkeeper
Summit Lodge Boutique Hotel
08.2012 - 08.2013
- Matched purchase orders with invoices and recorded necessary information.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
- Filed invoices with processed checks to maintain orderly accounting filing system.
Housekeeping Room Attendant
Summit Lodge Boutique Hotel
11.2011 - 07.2012
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Operated vacuums and upholstery cleaners to clean carpets and upholstered furniture.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
Deli Cook
Husky Market
10.2010 - 11.2011
- Cleaned food preparation equipment, work areas and counters or tables.
- Planned work on orders so items served together finished cooking at same time.
- Restocked stations and supplies during slower periods between rushes.
- Prepared ingredients and cooked food using standardized recipes and food preparation checklists.
- Placed new inventory orders, received incoming shipments and followed health code requirements for storage.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Cleaned food preparation equipment, work areas, and counters or tables
Telemarketer Sales Representative
Metrobank Card Corporation
07.2007 - 12.2007
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages and transferred calls to correct individuals.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Escalated concerns or advanced problem calls to management staff.
- Troubleshot problems for callers and helped independently resolve common issues.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Built relationships with customers using strong persuasion and active listening skills
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses
Elderly Caregiver
Orejola Family
04.2005 - 12.2007
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing and oral hygiene care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
Education
Associate of Science - Medical Office Assistant
RCI Robertson College Inc
100A-2912 Memorial Drive SE Calgary, Alberta 08.2022
Bachelor of Science - Computer Science
Manuel V. Gallego Foundation Colleges
Cabanatuan City, Nueva Ecija10.1998
Bachelor of Science - Physical Therapy (3 Years) 1995-1998
Manuel V. Gallego Foundation Colleges
Cabanatuan City, Nueva Ecija03.1998
Associate of Science - 6 Months Housekeeping NC II Course Graduate 2009
Collegio De Sta. Teresa De Avila Foundation Inc.
Novaliches, Quezon City10.2009
Associate of Science - 6 Months Caregiver Course Graduate 2005
Allied Caring Course Training Center
Novaliches, Quezon City05.2005
Skills
- Accounts Payable and Receivable
- Well organized and filling
- Computer Skills word and excel
- Strong Attention to Details
- Sales floor support
- Customer Service
- Good Team member
- Can operate bookeo and insight booking
- Sales initiatives and techniques
- Sales experience
Character Reference
Emily Jewell - Human Resources Coordinator
C:604-671-9844
emily@fvwireless.com
Timeline
Wireless Retail Sales Associate
(Rogers)Fraser Valley Wireless Inc.
08.2023 - 12.2023
Front Store Sales Clerk
Rexall
07.2022 - 02.2023
Front Desk Receptionist
Lotus Spa
04.2022 - 06.2023
Pharmacy Assistant
Rexall
04.2022 - 07.2022
Front Store Sales Clerk
Rexall
09.2019 - 06.2021
Housekeeping Room Attendant/Supervisor
Summit Lodge Boutique Hotel
09.2013 - 10.2021
Assistant Bookkeeper
Summit Lodge Boutique Hotel
08.2012 - 08.2013
Housekeeping Room Attendant
Summit Lodge Boutique Hotel
11.2011 - 07.2012
Deli Cook
Husky Market
10.2010 - 11.2011
Telemarketer Sales Representative
Metrobank Card Corporation
07.2007 - 12.2007
Elderly Caregiver
Orejola Family
04.2005 - 12.2007
Associate of Science - Medical Office Assistant
RCI Robertson College Inc
Bachelor of Science - Computer Science
Manuel V. Gallego Foundation Colleges
Bachelor of Science - Physical Therapy (3 Years) 1995-1998
Manuel V. Gallego Foundation Colleges
Associate of Science - 6 Months Housekeeping NC II Course Graduate 2009
Collegio De Sta. Teresa De Avila Foundation Inc.
Associate of Science - 6 Months Caregiver Course Graduate 2005
Allied Caring Course Training Center