Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abhinaya Bollu

Abhinaya Bollu

Kitchener,Canada

Summary

Enthusiastic and purpose-driven customer service professional with strong communication, multitasking, and interpersonal skills. Proven ability to build long-standing customer relationships, resolve concerns efficiently, and exceed performance goals. Experienced in managing fast-paced environments with a warm, customer-first approach. Passionate about helping individuals achieve their goals and comfortable promoting digital solutions for enhanced banking experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Associate/Server/Cashier

Golden Harvest Diner
08.2024 - Current
  • Delivered friendly and engaging service during peak hours, ensuring guest satisfaction.
  • Supported team members to maintain seamless service, especially during rush hours.
  • Promoted menu items and specials, contributing to daily sales increases.
  • Built rapport with repeat customers and demonstrated proactive issue resolution.
  • Led the check-in process while maintaining a welcoming and informative approach.

Front Desk Associate/Server/Cashier/Hostess

Biryaniwalla
12.2023 - Current
  • Managed guest experiences end-to-end, ensuring a smooth and positive journey.
  • Trained new staff on customer engagement and best practices.
  • Acted as first point of contact; triaged guest inquiries professionally.
  • Resolved concerns on the spot, demonstrating a strong commitment to customer satisfaction.
  • Adapted to high-pressure scenarios and handled transactions with precision.

Education

Master of Science - Applied Network Administration And System Admin

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08-2025

Bachelor of Science - Electrical, Electronics And Communications Engineering

Vardhaman College of Engineering
Hyderabad
05-2022

Skills

  • Customer Relationship Management
  • Digital Banking Support
  • Frontline Sales & Upselling Techniques
  • Problem Solving & Conflict Resolution
  • Team Collaboration & Peer Training
  • Performance in Target-Based Environments
  • Flexible, Adaptable & Professional
  • Bilingual: English, Hindi, Telugu

Certification

  • Smart Serve Certified – Valid through Sept 2024
  • Food Handler Certification – Valid through Nov 2024

Timeline

Front Desk Associate/Server/Cashier

Golden Harvest Diner
08.2024 - Current

Front Desk Associate/Server/Cashier/Hostess

Biryaniwalla
12.2023 - Current

Master of Science - Applied Network Administration And System Admin

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Electrical, Electronics And Communications Engineering

Vardhaman College of Engineering

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Abhinaya Bollu