Abhinaya Bollu
Kitchener,Canada
Summary
Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Associate/Server/Cashier
Golden Harvest Diner
08.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Front Desk Associate/Server/Cashier/Hostess
Biryaniwalla
12.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
Education
PG Diploma - Applied Network Administration And Design
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2024
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling appointments
Languages
English
Hindi
Telugu
Certification
- Smart Serve Certificate - 2024-09-23
- Food Handler Certificate - 2024-11-27
Timeline
Front Desk Associate/Server/Cashier
Golden Harvest Diner
08.2024 - Current
Front Desk Associate/Server/Cashier/Hostess
Biryaniwalla
12.2023 - Current
- Smart Serve Certificate - 2024-09-23
- Food Handler Certificate - 2024-11-27
PG Diploma - Applied Network Administration And Design
Conestoga College Institute of Technology And Advanced Learning
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