ABHIJITH SHAJI LEKHA
Victoria
Summary
Experienced Assistant Manager at BINDAS EATERY, skilled in driving profit growth and improving customer engagement through innovative strategies and thorough market analysis. Demonstrated success as a Warehouse Operations Executive at Amazon EDSP Station, with expertise in vendor management and ensuring compliance with shipping regulations. Possessing over 5 years of progressive experience in leadership, vendor management, and team collaboration, I have a strong background in freight forwarding from my time at Aiwa Shipping & Logistics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
BINDAS EATERY
08.2022 - 01.2024
- Boosted productivity through efficient work processes
- Aligned operations with market trends, adhering to industry standards
- Pioneered continuous improvement initiatives with enthusiasm
- United team efforts to surpass service delivery targets consistently
- Elevated team performance, securing a20% increase in customer satisfaction ratings
- Mentored10+ staff, enhancing team skills and boosting morale
- Implemented innovative strategies to expand market reach
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led training initiatives, enhancing employee skills and confidence.
WAREHOUSE OPERATIONS EXECUTIVE
Amazon EDSP Station
09.2020 - 03.2021
- Specialized in vendor management and freight forwarding
- Prepared commercial invoices, letters of instruction, and other required documentation involved in successful transportation of packages within the prescribed timeline professionally
- Maintained a record of all returned & damaged shipments and makes sure the appropriate claims are addressed through Escalation Management
- Analyzed freight operations to ensure compliance with shipping regulations
- Achieved timely deliveries by closely monitoring shipment schedules and addressing potential issues proactively.
JUNIOR OPERATIONS COORDINATOR
Aiwa Shipping & Logistics
08.2019 - 09.2020
- Coordinated sales documentation updates
- Maintained optimal inventory levels
- Gained proficiency in freight forwarding operations
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Negotiated contracts to secure favorable rates and terms.
Education
Master of Science - Supply Chain Management
Anglia Ruskin University
London, UK01.2024
Professional Diploma - Professional Diploma in Shipping & Logistics
Sanskrit College
Thiruvananthapuram, Kerala10-2019
Bachelor of Arts - English Language and Literature
Mar Ivanios(Autonomous) College
Thiruvananthapuram, Kerala01.2018
Skills
- Strong problem-solving and analytical skills
- Effective time management and prioritization
- Capable of working independently and collaboratively
- Strong Interpersonal Skills
- Flexibility and adaptability in rapidly changing work situations
- Supplier relationship management
- Logistics Coordination
- Experienced with Microsoft Software
Certification
- NOV2018 – NOV2019 Vocational Training Programme on Warehouse Supervisor NSQF Level5 at NSDC
- JAN2021 – APR2021 Digital Fundamentals and Emerging Technologies at Anglia Ruskin University
- SEP2021 – JAN2022 Driving Business Success through Product Management at Anglia Ruskin University
AREAS OF EXPERTISE
- Team worker
- POS system proficiency
- Budget Management
- Knowledge in computing and multimedia
- Creative and innovative
- Flexible and easy adaptability
- Marketing and promotions
- Maintaining good customer relations
- GST
- Tally.ERP.9
- Freight Forwarding
Languages
English
Full Professional
Hindi
Limited Working
Malayalam
Native or Bilingual
Tamil
Elementary
Timeline
Assistant Manager
BINDAS EATERY
08.2022 - 01.2024
WAREHOUSE OPERATIONS EXECUTIVE
Amazon EDSP Station
09.2020 - 03.2021
JUNIOR OPERATIONS COORDINATOR
Aiwa Shipping & Logistics
08.2019 - 09.2020
Master of Science - Supply Chain Management
Anglia Ruskin University
Professional Diploma - Professional Diploma in Shipping & Logistics
Sanskrit College
Bachelor of Arts - English Language and Literature
Mar Ivanios(Autonomous) College
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