Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
Certification
Languages
Timeline
Generic
Abhigya Misra

Abhigya Misra

Nanaimo,Canada

Summary

Empathetic and results-driven insurance and customer service professional with over five years of diverse experience spanning auto and personal lines insurance, call centers, and hospitality. Proven expertise in handling high-volume client interactions, resolving complex issues with empathy, and driving revenue through strategic marketing, upselling, and stakeholder engagement. Strong command over insurance knowledge, CRM tools, and client retention strategies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Lines Associate

Hub Inernational
Nanaimo, BC
02.2025 - Current
  • Provide comprehensive personal insurance solutions, including home, auto, travel, and recreational policies.
  • Handle high-volume inquiries by phone and in person, maintaining empathy, and accuracy.
  • Promote additional coverage options, contributing to upselling, and policy optimization.
  • Maintain detailed client records and documentation in the CRM, ensuring compliance and accuracy.

Insurance Advisor

Sussex Insurance
Nanaimo, BC
05.2023 - 01.2025
  • Delivered personalized ICBC and private auto insurance solutions to walk-in and call-in clients.
  • Recognized for a high upselling success rate (65%) through product education and trust-building.
  • Handled multiple client interactions daily with attention to emotional needs and accuracy.
  • Resolved complaints professionally, turning dissatisfied customers into repeat clients.

Senior Sales Associate

7-ELEVEN
Nanaimo, BC
06.2022 - 12.2023
  • Built lasting customer relationships, trained staff, and managed store inventory.
  • Recognized for team leadership, and consistently exceeding sales targets.

Senior Technician, Technical Support

Dell International
Gurugram, India
07.2021 - 01.2022
  • Handled high-volume U.S. And Canadian support calls, resolving 98% of technical issues.
  • Promoted warranty services, resulting in increased revenue and customer retention (approximately 80%).
  • Used Salesforce for real-time case management, follow-ups, and client tracking.
  • Recognized for consistent, top-tier performance in a call center environment.

Assistant Manager

Amritara Hotels & Resorts
Delhi, India
02.2020 - 08.2020
  • Managed OTA partnerships (Expedia, Airbnb, Agoda), advised on revenue strategy, and ensured additional inventory availability.
  • Spearheaded pricing strategies and seasonal promotions, increasing ADR by 20%.
  • Conducted competitor benchmarking and market research to align pricing and offerings.
  • Promoted OTA usage among partner properties, enhancing property engagement.
  • Updated listings with fresh content and visuals to increase visibility and bookings.

Assistant Manager

TAG Resorts
Noida, India
07.2019 - 02.2020
  • Built and maintained relationships with OTA account managers (Expedia, Go-MMT, Airbnb, and Agoda).
  • Increased sales revenue by 40% through promotions and bundled inclusions.
  • Improved listing performance via consistent updates and visual refreshes, raising page views by 22%.
  • Secured and managed profitable corporate events, with a 25% average profit margin.
  • Designed pricing strategies and marketing initiatives that raised occupancy by 15% and revenue by 10% in six months.

Assistant Manager

V Resorts
Noida, India
11.2017 - 06.2019
  • Handled escalated complaints and boosted customer retention by 15%.
  • Initiated the development of an automated refund system, raising customer satisfaction ratings by 55%.
  • Led OTA pricing and marketing campaigns, driving monthly revenue growth of 10%.
  • Boosted December sales by 75% through targeted Airbnb promotions.
  • Conducted audits across Himachal and Uttarakhand to ensure quality, safety, and experience standards.
  • Delivered detailed weekly and monthly performance reports on sales activity.

Education

MBA -

Vancouver Island University
Nanaimo, BC
09.2023

Bachelors & Masters - Biotechnology

Gautam Buddha University
Greater Noida, India
05.2016

Skills

  • Auto & Personal Insurance (ICBC, Private)
  • OTA & Stakeholder Management
  • Call Center & Customer Service
  • Salesforce & CRM Software
  • Conflict Resolution & Escalation Handling
  • Strategic Marketing & Promotions
  • Data Entry & Accuracy (~5500 KPH)
  • Typing Speed: 40 WPM
  • Pricing Strategy & Revenue Growth
  • Multi-tasking & Adaptability
  • Microsoft Excel skills
  • Microsoft PowerPoint

Hobbies and Interests

  • Adventure Sports
  • Badminton
  • Music
  • Swimming
  • Travelling

Volunteer Experience

  • Volunteer Engagement Lead, CIBC Run for the Cure – Canadian Cancer Society (2023)
  • Shiksha Kendra, Noida, India (2009)

Certification

  • Level 1 Insurance License – Fundamentals of Insurance
  • Class 5 BC Driver’s License – Clean Record
  • Currently pursuing Level 2 License

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Personal Lines Associate

Hub Inernational
02.2025 - Current

Insurance Advisor

Sussex Insurance
05.2023 - 01.2025

Senior Sales Associate

7-ELEVEN
06.2022 - 12.2023

Senior Technician, Technical Support

Dell International
07.2021 - 01.2022

Assistant Manager

Amritara Hotels & Resorts
02.2020 - 08.2020

Assistant Manager

TAG Resorts
07.2019 - 02.2020

Assistant Manager

V Resorts
11.2017 - 06.2019

MBA -

Vancouver Island University

Bachelors & Masters - Biotechnology

Gautam Buddha University

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Abhigya Misra