Bachelor of Commerce - Management
Bareilly College
Bareilly 07.2019 - 09.2022
Abhishek Maurya
Scarborough,Canada
Summary
Motivated and results-driven business professional with a strong background in management, customer service, and operations. Holds postgraduate certifications in International Business Management and Human Resource Management from Niagara College, Toronto, and a Bachelor of Commerce from Bareilly College, India. Proven ability to lead teams, improve operational efficiency, and deliver excellent customer experiences through effective leadership and communication. Certified in First Aid and CPR, with a commitment to maintaining high safety and performance standards.
Education
Post Graduate Diploma - International Business Management
Niagara College
Toronto 09.2023 - 04.2024
Post Graduate Diploma - Human Resource Management
Niagara College
Toronto 05.2024 - 02.2025
Work History
Food Lead Department Manager
Walmart
Markham, Ontario
09.2025 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Oversee daily operations of the food department, ensuring compliance with company standards and safety protocols.
- Manage inventory, merchandising, and employee scheduling to meet sales and productivity goals.
- Lead and train team members to deliver exceptional customer service and achieve performance targets.
OTC manager
Walmart
Markham , Ontario
05.2025 - 08.2025
- Managed OTC department operations, including product placement, stock management, and customer assistance.
- Implemented process improvements that enhanced efficiency and customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Led employee relations through effective communication, coaching, training, and development.
Consumable Associate
Walmart
Markham , Ontario
11.2023 - 04.2024
- Engaged customers courteously and responded to inquiries and requests for support with full knowledge of product line.
- Supported store operations through effective teamwork and attention to detail.
- Helped maintain neat, clean, organized and safe store and arranged merchandise on store fixtures and displays.
Concentrix
Customer Service Represenative
Gurgoan , Haryana
09.2022 - 07.2023
- Handled customer queries and provided effective solutions in a fast-paced environment.
- Maintained high customer satisfaction ratings and met key performance indicators (KPIs).
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
Skills
- Leadership & Team Management
- Customer Service Excellence
- Inventory & Store Management
- Communication & Interpersonal Skills
- Conflict Resolution
- Time Management
- Business Administration
Certification
First Aid and CPR Certification
Overview
5
5
years of post-secondary education
3
3
years of professional experience