Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hobbies and Interests
Generic

Abhay Dhall

Brampton

Summary

Certified ServiceNow Developer with a proven record of improving operational efficiency and achieving measurable business outcomes. Strong interpersonal, problem-solving, and leadership skills enable effective collaboration with cross-functional teams to identify and implement innovative solutions. Demonstrated expertise in ServiceNow capabilities, successfully streamlining processes and optimizing workflows to enhance productivity and generate cost savings for organizations.

Experienced with creating robust software applications tailored to client needs. Utilizes advanced coding techniques to ensure seamless performance and scalability. Strong understanding of software development lifecycle and agile methodologies.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Software Engineer II

TD Bank
06.2023 - Current
  • Coordinated deployments of new software, feature updates and fixes.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Created proofs of concept for innovative new solutions.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Analyzed proposed technical solutions based on customer requirements.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Refactored legacy codebases for improved maintainability, paving the way for easier future updates.
  • Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
  • Improved software performance by identifying and resolving bottlenecks in the code.
  • Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
  • Implemented automated build and deployment processes to streamline release management procedures.

Software Engineer

Td Canada Trust
01.2018 - Current
  • Evaluate, enforce, and consolidate new functionality for existing solution.
  • Upgrading tools to interact with other solution using automation.
  • Work closely with designers and other developers in a tightly knit, agile team.
  • Provide strong technical leadership to a cross functional development team.
  • Perform other software development and management-related duties.
  • Experience with Service-Now Api.

Software Developer

Dealertrack Canada
05.2016 - 01.2018
  • Evaluate, enforce and consolidate new functionality for existing website using ASP.NET C#.
  • Expert in relational database design, SQL, stored procedures, object-relational mapping, performance tuning and E/R diagrams.
  • Enhanced ETL processed- Migrated from Python to C#.
  • Worked closely with Clients for requirement gathering.
  • Provide assistance and technical guidance to fellow team.
  • Migrated Python based service to C# based application to decrease processing time.
  • Experience in software unit testing and efficient at fact-finding, root cause analysis and bug-fixing.

Software Developer

TicketBreak Ltd Toronto (MapleCore Ltd)
04.2014 - 05.2016
  • Evaluate, enforce and consolidate new functionality for existing website using ASP.NET C#.
  • Tailored new website features with Account management team to automate processes and data availability using SQL.
  • Optimized SQL database data import by creating SSIS application to automatically gather data from excel file and insert into database.
  • Constructing and Optimizing SQL queries.
  • Renovate and build SSRS reports.
  • Enhanced user experienced by using JavaScript, JQuery, HTML.
  • Expansion of Payment process by implementing Fraud tools which brought charge back to minimum.
  • Amended the whole logic revolving around saving Date/time with Daylight saving by saving offset with date/time (SQL Date timeoffset datatype) so no conversion is need while retrieving data.
  • Refurbished traditional and created new SQL stored procedure, functions.
  • Managing and merging branches for multiple development teams using Team Foundation Server source control.
  • Architecture new controls to replace Telerik controls like custom grid and custom calendar using C#.
  • Owned and designed frameworks, patterns and custom controls to improve productivity of all electronic reports in the company.
  • Manage SQL database.

Software Developer

Rosterware Inc.
06.2012 - 04.2014
  • Analyzing, designing, implementing and integrating new functionality for existing website using ASP.NET C# MVC 4.0 based on Agile Development Methodologies.
  • Updated legacy and creating new stored procedures, views, functions and triggers.
  • Optimizing software performance by improving stored procedure with the help of SQL server profiler and execution plan; analyzing database indexes; using Async methods in C# to reduce response time.
  • Implementing Optimistic Concurrency Pattern and atomic database transaction to ensure data consistency in an extreme high traffic application.
  • Maintained and automated deployment process with MS Database project to sync database changes between different deployment environments such as testing, staging and release.
  • Implemented maintenance plan and backup policies in production databases in case of disaster discovery and test data preparation.
  • Implementing n-tier best practices and design patterns like state pattern, strategy pattern and chain of responsibility pattern.
  • Implemented Dependency Injection for loose coupling.
  • Test driven development and unit testing using Microsoft testing framework.
  • GUI development using JavaScript, JQuery and HTML.
  • Used documentation compiler Sandcastle for documenting Managed Class Libraries.
  • Identify and diagnose current system problems using events logs, firebug and fiddler.
  • Working closely with team members as a Scrum Master; resolved team conflicts and impediments, monitored team progress and enforced team policies.

Quality Assurance Engineer

Subtelabs Technologies Private Limited
12.2009 - 07.2010
  • Created test plans, decided testing strategies.
  • Written test cases for - unit level, functional and integration testing.
  • Effective defect tracking and reporting to improve communications and reduce delay.
  • Followed up with the development team with respect to the bug fixes.

Quality Assurance Engineer

Miri InfoTech, India
06.2008 - 11.2009
  • Participated in defect discussion meetings.
  • Conducted discussions and meetings with designers to get a better understanding of the application on both the technical and business perspective.

Education

Post Graduate Certificate - Information Technology Solutions

Humber College
Toronto, Ontario
01.2012

Bachelor of Technology - Information Technology

Maharshi Dayanand University
01.2008

Skills

  • MSSQL Server expertise
  • Proficient in jQuery
  • Experienced in Python programming
  • Database management specialist
  • Proficient in PyCharm
  • XML development
  • Proficient in Ajax
  • Visual Studio
  • Technical problem solving
  • Scripting languages: PHP, python, javascript
  • Agile methodologies
  • Code debugging
  • Software development life cycle (SDLC)

Languages

English
Hindi

Certification

  • AWS Certified Cloud Practitioners
  • ServiceNow Certified Application Developer.

Timeline

Software Engineer II

TD Bank
06.2023 - Current

Software Engineer

Td Canada Trust
01.2018 - Current

Software Developer

Dealertrack Canada
05.2016 - 01.2018

Software Developer

TicketBreak Ltd Toronto (MapleCore Ltd)
04.2014 - 05.2016

Software Developer

Rosterware Inc.
06.2012 - 04.2014

Quality Assurance Engineer

Subtelabs Technologies Private Limited
12.2009 - 07.2010

Quality Assurance Engineer

Miri InfoTech, India
06.2008 - 11.2009

Bachelor of Technology - Information Technology

Maharshi Dayanand University

Post Graduate Certificate - Information Technology Solutions

Humber College

Hobbies and Interests

Love to test the other websites like Facebook etc. already filed 5 bugs for Facebook., In my spare time, I enjoy team sports such as Cricket.

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Abhay Dhall