CHARNJEET SINGH
Brampton,ON
Summary
Total 6+ years of experience in Production and technical Support as well as in Professional Services. Last 3 years of experience in Physical Identity & Access Management (Logical & Physical), Digital Identity governance and security strategy, and Visitor Management solutions.
Proficiency in various IAM frameworks, such as Identity and Access Governance (IAG), Identity and Access Administration (IAA), Identity Lifecycle Management (ILM), understanding of access control models, such as Role-Based Access Control (RBAC) and Policy-Based Access Control (PBAC).
Pursuing new professional challenges with a growth-oriented, product-based company and experience in Cyber-Physical platform which provides unified approach of Identity, Access Governance and Security solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Software Engineer II
Alert Enterprise Pvt. Ltd.
03.2021 - Current
- Working as Subject Matter Expert for clients: Wells Fargo Bank and BlackRock
- Expertise in Identity & access Management (IAM) solutions (both physical and logical access), Visitor management systems and implementing on-premises Role based access control (RBAC) solutions.
- Handling production support as L2 escalation/support team for Guardian Application and Visitor management application.
- Handling and leading Triage calls in case of blocker issues.
- Utilizing tools like JIRA as incident management tool and to track and manage bugs and user stories.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Performing troubleshooting and identifying defects from PROD environment and accordingly, providing configurations and code-fixes.
- Configuring system as per the business requirement and performing sanity testing in SIT and UAT environment.
- Implementing new requirements and along with that working on providing solutions for the customer for their automated process like onboarding, off boarding and leave management etc.
- Analyzed proposed technical solutions based on customer requirements.
- Integration of Alert Enterprise application Guardian with HR systems like SAP SuccessFactors and Workday.
- Provisioning data with Physical Access Control Systems (PACS) like Lenel Onguard and Honeywell etc. to provide role and policy- based access.
- Creating Functional design, CR Document (Change Control Request document) and test scripts.
- Hands on experience for working on Splunk, Microsoft SQL server, ORACLE and writing test scripts to resolve data issues.
- Hands on experience of applications like Apache NIFI and NIFI processes implementation to send data into Data Lake.
Technology Support Specialist
Infosys BPM Limited
02.2020 - 03.2021
- Worked on application named as 3D, which is used by Morgan Stanley and provides technology solution for MS Branch management and financial advisors.
- Experience of tools like ServiceNow for incident management and tracking problem with development team till resolution and communication with end- users.
- Hands- on experience of Splunk for logs analysis and opening further defects and providing resolutions.
- 3D Application Framework is container which holds application, database connectivity, alert mechanism and all front- end view of 3D application.
- Also, 3D has more than 250+ applications which are used by Financial Advisors.
Senior Associate - Technical Production Support
Tech Mahindra Limited
07.2017 - 01.2020
- Worked on the application support of BBNMS Light Speed (AT&T Production and operations). The Light speed Broadband Network Management System (BBNMS) is a distributed architecture of multiple applications that work together to provide Layer 3 IP services.
- Responsible for provisioning of various network equipment's needed to deliver broadband services in the AT&T Light speed deployment process.
- Troubleshooting of issues escalated by customer, documentation and track status of all issues.
- Implementation and Release Management - Supporting development team with new releases, deployments and installations in production environment.
- Hands on experience of UNIX scripts and oracle database. Experience in writing SQL scripts to manage database events using ORACLE SQL as per Requirements and data issues.
Education
Masters in Computer Application (MCA) - Computer Science
Panjab University
Chandigarh07.2015
Skills
Tools: Microsoft SQL server, ORACLE, JIRA, ServiceNow, Apache NIFI, Splunk
Technical Skills: Database (Oracle, MSSQL), Application Server (Apache Tomcat), Active MQ
Functional Skills: Requirement gathering, Preparation of Use Case documents, Technical Design documents, Test Plans, Test Scripts
Cloud Certification: Certified AWS Cloud Practitioner (AWS CLF-C02)
Alert Skills: Application Deployment, Good understanding and working knowledge of Connectors,
Provisioning, Rules, Workflows, Policy Designer, Process Designer,
Roles/Access Levels (RBAC), Layouts, and Reconciliation
Hobbies and Interests
- Certified in AWS Cloud Practitioner Exam (AWS CLF-C02) in March, 2024. Working on enhancing cloud computing skills further.
- Interest in clearing security related exams like CISSP.
Languages
English
Punjabi
Hindi
Certification
AWS Cloud Practitioner (AWS CLF-C02)
Timeline
Software Engineer II
Alert Enterprise Pvt. Ltd.
03.2021 - Current
Technology Support Specialist
Infosys BPM Limited
02.2020 - 03.2021
Senior Associate - Technical Production Support
Tech Mahindra Limited
07.2017 - 01.2020
Masters in Computer Application (MCA) - Computer Science
Panjab University
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