Abel Rocha
Santa Barbara
Summary
Reliable individual with 20+ years of experience in retail and 3 years in sales/distribution. Responsible for many tasks including but not limited to; cashiering, merchandising, pricing and customer service. I'm a hardworking, punctual person seeking a new challenge.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
The Yerba Mate Co.
12.2021 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Shift Supervisor
CVS Pharmacy
06.1999 - 12.2021
- Established procedures for handling defective items to reduce waste.
- Conducted regular inventory checks to maintain stock levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Cashier/Server
Boston Market
01.1995 - 01.1997
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
general courses
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Santa Barbara Senior High School
Santa Barbara, CA01.2000
Skills
- Cash handling ability
- Team contribution
- Cash register operation
- Organizing and prioritizing
- Customer service oriented
- Inventory monitoring
- Forklift operation
- Equipment operation and maintenance
- Product sales
- Shipping and logistics
- Warehousing functions
Languages
Spanish
Interests
Dungeons & Dragons
Video games
Sports
Physical fitness
Timeline
Customer Service Representative
The Yerba Mate Co.
12.2021 - Current
Shift Supervisor
CVS Pharmacy
06.1999 - 12.2021
Cashier/Server
Boston Market
01.1995 - 01.1997
High School Diploma -
Santa Barbara Senior High School
general courses
Santa Barbara City College
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