Suman Kumari
Summerside,Prince Edward Island
Summary
Experienced Food and Beverage Supervisor with a strong passion for delivering exceptional service and creating unforgettable experiences. Proven ability to lead and motivate teams to achieve outstanding results. Highly skilled in communication, inventory management, and menu development. Bachelor's degree in Hospitality Management from the University of Hospitality. Accomplishments include implementing cost-saving measures, developing customer loyalty programs, and receiving recognition for leadership excellence. Fluent in English and Spanish. Dedicated to upholding the highest standards of quality and customer satisfaction. Excited to contribute my skills and experience to a prestigious hotel and ensure the provision of exceptional food and beverage service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
01.2023 - Current
Supervisor
TIM HORTON
05.2022 - Current
- As supervisor you empower and lead your team to deliver exceptional guest experiences
- We promote a respectful team environment and manage team member with open communication and understanding.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Food Counter Attendant
TIM HORTON
01.2022 - 03.2023
- Food preparation, serving customers, maintaining a clean and safe work area, and adhering to food safety regulations.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
Food Counter
Restaurant
01.2022 - 02.2023
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
Education
Internet solution developer -
CDI
Montreal, QCBachelor of Science - Hospitality Management
University of Hospitality
03.2019
Skills
- COMMUNICATION: EFFECTIVE COMMUNICATION IS A FUNDAMENTAL SKILL THAT HOLDS IMMENSE IMPORTANCE ACROSS VARIOUS PROFESSIONAL DOMAINS
- TEAM WORK: STRONG TEAMWORK SKILLS IS ESSENTIAL FOR ARCHIVING COLLECTIVE GOALS AND FOSTERING A POSITIVE WORKPLACE CULTURE
- TIME MANAGEMENT
- CASH HANDLING ABILITY
- SALES PLANNING
Languages
English
Hindi
Timeline
Customer Service Representative
Walmart
01.2023 - Current
Supervisor
TIM HORTON
05.2022 - Current
Food Counter Attendant
TIM HORTON
01.2022 - 03.2023
Food Counter
Restaurant
01.2022 - 02.2023
Internet solution developer -
CDI
Bachelor of Science - Hospitality Management
University of Hospitality
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