ABEER ALI
Toronto,ON
Summary
Detail-oriented Project Management graduate with experience in account coordination, customer service, sales, and logistics. Skilled in managing client relationships, coordinating orders, resolving issues, and collaborating with teams and vendors. Focused on advancing a career in healthcare technology and customer account management.
Overview
7
7
years of professional experience
Work History
Junior Project Coordinator
Ambercor Shipping Inc.
Toronto, ON
09.2025 - Current
- Coordinated 20–30 daily shipments while managing client relationships and providing shipment updates, documentation, and delivery timelines.
- Resolved shipment issues and customer concerns by following up with carriers, terminals, and vendors.
- Maintained accurate shipment and customer records in GoFreight and Excel, including BOLs and vendor information.
Deputy Returning Officer
Elections Canada
Toronto, ON
02.2025 - 02.2025
- Collaborated with election staff to swiftly resolve operational issues, ensuring a seamless experience for voters and team members.
- Coordinated administrative activities for election operations, communicated procedures clearly, and assisted individuals with inquiries to enhance overall voter experience.
- Maintained accurate documentation and records in compliance with established processes and confidentiality requirements to support operational integrity.
Assistant Manager / Shift Supervisor / Barista
Starbucks - Toronto General Hospital
05.2019 - 09.2023
- Cultivated customer relationships and drove daily sales through personalized service, product recommendations, and effective communication with high-volume customers.
- Recognized for strong customer connection after improving the store’s customer connection score from 19 to 35 in one month and receiving Employee of the Month recognition.
- Improved store’s customer connection score from 19 to 35 in one month, earning Employee of the Month recognition for exceptional customer engagement.
Education
Bachelor of Business Administration -
Seneca Polytechnic
Toronto, ONPost-Degree Certificate - Project Management
George Brown College
Toronto, ONDiploma - Nutrition Managemen
George Brown College
Toronto, ONSkills
- Customer Relationship Management
- Account Management
- Customer Service
- Sales & Upselling
- Effective Communication
- Stakeholder Communication
- Problem Resolution
- Order & Delivery Coordination
- Documentation Management
- CRM & Case Management
- Data Analysis & KPI Tracking
- Project Coordination
Timeline
Junior Project Coordinator
Ambercor Shipping Inc.
09.2025 - Current
Deputy Returning Officer
Elections Canada
02.2025 - 02.2025
Assistant Manager / Shift Supervisor / Barista
Starbucks - Toronto General Hospital
05.2019 - 09.2023
Bachelor of Business Administration -
Seneca Polytechnic
Post-Degree Certificate - Project Management
George Brown College
Diploma - Nutrition Managemen
George Brown College